Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers throughout North America.
As part of the GMS family of companies since 2024, Yvon’s team of respected professionals share GMS’s core value of providing outstanding customer service and have grown their business from just one pick-up truck to a successful, large-scale operation. With seven locations, Yvon provides high-quality building supplies including drywall, insulation, steel, ceilings and other complementary products and related services throughout Greater Toronto and Ontario.
For more information about our family of companies, please visit Yvon Building Supply or www.gms.com
Pay Range: $30-$35 per hour
Position Summary:
The Operations Manager is responsible for the successful day-to-day management, administration and reporting of all distribution activities including, but not limited to planning, scheduling, delivery, inventory accuracy, business metrics, and safety related functions. The successful candidate must be a highly motivated and customer-focused individual who will ensure the highest standards of safety, service, and efficiency.
Key Responsibilities
- Promote a positive working environment.
- Manage the team by providing clear communication, motivation, coaching, and correcting as necessary.
- Ensure performance plans are set, maintained, and continuously improved.
- Identify and coordinate daily activities and schedules as well as plan staffing levels based on business needs.
- Collaborate across departments to drive optimal productivity.
- Measure and track effectiveness and efficiency of operations.
Other Responsibilities
Safety & Warehouse Operations:
- Ensure adherence to provincial and Company safety policies and perform regular management safety reviews.
- Responsible for yard, equipment, and fleet safety – including cleanliness, maintenance, and inspections.
- Assist in loading and unloading trucks, driving a forklift, and receiving stock (if necessary).
Dispatch & Delivery:
- Responsible for full-cycle delivery management and accuracy.
- Maintain open and clear lines of communication with customers and proactively inform them of any issues.
- Monitor delivery of inbound and outbound material.
Inventory & Purchasing:
- Maintain appropriate inventory levels in the yard, controlling shrinkage and damaged inventory.
- Oversee inventory counting and close-out procedures.
- Understand the financial operations of volume-buying and selling.
Customer Service & Efficiency:
- Oversee customer service and store management and maintain service standards.
- Utilize internal reports, processes, and procedures to help provide superior customer service.
- Regularly perform audits on yard activities and performance and then investigate and resolve issues.
Skills and Qualifications
- A 4 year-degree preferably or equivalent work experience.
- Minimum of 5 years of experience in shipping, warehouse, operations, and/ or transportation teams
- Proven ability to work in a team environment.
- Effective team player and leader with strong communication skills (verbal, written, and interpersonal)
- Experience in and knowledge of the construction industry and building materials is required.
- Administrative skills and advanced knowledge of computer systems and applications.
- High degree of reading, writing, numeracy, and oral communication skills (speak, read, and write in English.
- Demonstrate empathy and understanding when dealing with employee issues.
- A positive can-do attitude is essential.
Benefits
- Health benefits - including drug coverage, practitioner, dental, vision, disability, and life insurance.
- Retirement savings (pension or other) are provided.
- Perks - Company discounts (mobile phone, gym membership, etc.), training programs and opportunities for career advancement, group events, and more
If you feel we are a good fit for your career goals and skillset, we invite you to apply and look forward to reviewing your application. As part of the GMS Inc. family of companies, you can launch your career with a North American building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.
We are an equal opportunity employer.
