Senior Project Manager (Salesforce)
-
Pay Rate: $118.00/hour, depending on experience
-
Contract Length: 22 Months
Location: Calgary, Alberta
-
Raise is currently hiring a Senior Project Manager (Salesforce) on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client is a market leading financial institution
Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.
Description
The Senior Project Manager in this role should have with a proven track record in enterprise Salesforce implementations to lead our clients eCRM transformation and collaborate on building a sustainable, long-term Salesforce governance structure. While the core focus of this role is the end-to-end delivery of our critical eCRM project, we require a candidate with program-level expertise. Working in close partnership with the Delivery Manager and the Salesforce Managing Director, you will help design, set up, and roll out a robust governance framework that will eventually scale to encompass our broader Salesforce program.
Responsibilities
- 1. eCRM Project Execution & End-to-End Delivery
-
Tactical Execution: Take full accountability for the end-to-end planning, execution, and launch of the high-priority eCRM project.
-
Schedule & Financial Health: Manage project budgets, detailed schedules, resource allocation, and dependencies. Act as the primary escalation point for delivery friction and risks.
-
Executive Reporting: Lead the drafting and aggregation of executive-level progress reports, status decks, and presentations for the Project Leadership Team (PLT) and Steering Committees.
-
2. Governance Co-Design & Setup
-
Strategic Governance Collaboration: Partner directly with the Delivery Manager and Salesforce Managing Director to audit current processes, identify delivery gaps, and co-design a scalable Salesforce governance framework.
-
Framework Rollout: Establish foundational governance mechanisms that can be applied to future Salesforce projects across the program.
-
Cross-Functional Alignment: Align business stakeholders, IT, and partners around standard delivery practices, environment release cycles, and transparent risk management.
Qualifications & Background
-
Salesforce Track Record: 10+ years of IT project/program management experience, with a proven track record of successfully delivering enterprise-scale Salesforce implementations (e.g., Sales, Service, Marketing Cloud, eCRM).
-
Governance & Program Expertise: Demonstrated experience building, refining, or establishing project/program governance frameworks from the ground up in complex enterprise environments.
-
Banking Sector Experience: Experience delivering eCRM, customer journey, or digital transformation initiatives within Banking or Financial Services environments.
-
Leadership & Mindset: Highly driven, proactive, and execution-oriented. Strong executive presence with the ability to influence senior leaders, foster collaboration between business and technical teams, and hold external vendors accountable.
Experience Years & Domain Knowledge
-
10+ years of progressive IT Project/Program Management experience driving complex, enterprise-scale software initiatives.
-
6+ years dedicated to delivering complex Salesforce implementations (e.g., Financial Services Cloud, Sales Cloud, Service Cloud, Marketing Cloud, or retail eCRM).
-
Proven track record building or significantly refining project/program governance frameworks from the ground up in large enterprise environments.
-
Banking / Financial Services Sector Experience: Solid background navigating banking complexities, customer data structures, financial compliance standards, and multi-channel retail environments.
Technical & Functional Skills
-
Salesforce Execution Mastery: Deep hands-on understanding of Salesforce implementation lifecycles, environment strategy, sandbox management, and release train coordination.
-
Governance & Process Design: Ability to define intake criteria, stage-gate reviews, escalation pathways, and decision-making matrices.
-
Vendor & Cross-Functional Management: Direct experience driving internal engineering teams, external consulting partners, and business stakeholders toward hard deadlines under unified KPIs.
-
Consultative Stakeholder Facilitation: Exceptional executive presence and communication skills to partner directly with Managing Directors, Delivery Leads, and business executives to navigate change management.
Education & Certifications
-
Bachelor’s Degree in Computer Science, Information Technology, Business Administration, Finance, or a related discipline (or equivalent practical experience).
Certifications (Highly Preferred / Required)
-
Project Management:
-
PMP (Project Management Professional) or PfMP / PgMP – Required / Highly Preferred
-
PMI-ACP, Certified ScrumMaster (CSM), or SAFe Agilist – Strong Advantage
-
Salesforce Ecosystem:
-
Salesforce Certified Administrator – Preferred
-
Salesforce Certified Business Analyst or Platform App Builder – Asset
Work Location
Remote, preference for Alberta-based candidates but open to anywhere in Canada
Additional Information
-
A requirement for candidates to be considered for this role will be to complete a criminal and credit check (including Canadian Credit Risk Score
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or [email protected].
#WES
#LI-SC1
