Run the club with the mindset of a business owner—fully accountable for people, performance, standards, and culture.
Be accountable for club performance through tracking and achieving all key performance indicators (KPIs), for example, NPS, attrition, labor cleanliness, collections, and staffing.
Deliver exceptional member experiences through clear, quality communication, welcoming interactions, and a clean, well-organized club environment.
Resolve all escalated member service cases in a timely and professional manner.
Own the recruitment, hiring, training, and development of all TMs.
Effectively manage labor by scheduling TMs within the established budget while also supporting business needs.
Set performance expectations and hold TMs accountable to company policies and procedures.
Create a culture that promotes continuous growth and a high-performing team.
Maintain a strong community presence to foster partnerships, identify member growth opportunities, and monitor competitors.
Be responsible for the safety of TMs, members, and club property.
Ensure repair and maintenance of both the facility and equipment to brand standards.
Follow verbal communication. This includes communication from members, TMs, and supervisors.
Follow written communication. This includes prepared scripts for multiple member services, such as info calls, tours, cancellations, and rate reviews.
Use different types of technology to service members:
Computer/iPad: Check-ins, billing, new joins, points of sale
Smartphone: Planet Fitness Mobile App
Certify in both CPR and AED training.
Perform CPR and use the AED machine.
Use and understand our exercise equipment and be able to demonstrate its use to members.
Cleaning & maintaining restrooms, locker area, showers, Black Card Spa amenities, entry way, club floor, exercise equipment.
Cleaning includes, but is not limited to, mopping, vacuuming, scrubbing, wiping, disposing of trash, and handling chemicals.
Comply with all safety and sanitization guidelines.
Other duties assigned.
1-2 years of experience in leading teams.
Ability to work a flexible schedule, which includes nights, weekends, and holidays.
Punctuality and reliability are a must.
Minimum High School Diploma or GED or Equivalent, and must be 18 years of age or older.
Service-oriented and able to resolve member concerns.
Basic computer proficiency.
Upbeat attitude.
Initiative and strong communication skills.
Great organizational, relationship-building, and problem-solving skills.
Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement and all other employment practices.
