We are currently seeking an Assistant Branch Manager to join our Rutland Branch team.
The Assistant Branch Manager (ABM) is responsible for the leadership of an assigned team of branch advisory employees (up to the Financial Advisor position) and ensures current and potential members receive exceptional service by providing leadership, coaching and mentoring to direct reports. The ABM participates in goal setting, tracking branch results and monitoring quality of sales/service delivery targets; responsible for branch compliance/FINTAC audit rating; and manages the branch, within designated limits and authority, in the absence of the branch manager.
Accountabilities
Leadership: Provides leadership and direction to assigned branch advisory employees: conducts orientation and training as required. Prioritizes and balances workloads, conducts regular coaching/mentoring sessions, and is responsible for completing performance reviews. Builds and promotes a team environment, reinforces positive behavior, corrects performance and initiates disciplinary action, as required. Works to resolve complex or escalated member issues.
Annual Business Plan: Participates in the development and achievement of the annual business plan. Ensures team goals and targets are achieved; ensures employees receive the training and tools required to be successful. Participates in setting branch service delivery targets, and inspires employees to provide exceptional service delivery to members.
Branch/Regional Differentiation:
People/Thought Leadership
Qualifications
Bachelor's Degree in related discipline or equivalent combination of education and experience
Mutual Fund License required depending on region
Must complete the internal Tru Cooperative certification program specific to this role within the required timeframe
PFP preferred
Leadership Development courses preferred
4 years progressive experience in sales advisory roles within the financial services industry experience required
Business development experience preferred
Sales leadership and coaching experience preferred
Competencies
Demonstrated leadership attributes and/or experience coaching a sales team
Demonstrated ability to recognize needs, identify appropriate products and build strong customer relationships
Proven track record achieving or exceeding sales targets in retail lending and investment products and service
Self-starter with ability to work independently and solve problems using common sense and sound judgment
Demonstrated ability to be positive and flexible to change and work in a busy environment
Skills
Travel
Risk Management
