Field Service Manager – Telecommunications (I&R/SHS)
Activo is a leading network systems integrator and national IP infrastructure company that provides network systems planning, integration, installation, and support services across Canada. We design and build IP networks that converge systems, allowing you to take full advantage of emerging innovations with future-ready infrastructures.
Activo now has an exciting new opportunity in the business of Smart Home Security and Installation and Repair. We are looking for field service managers with a real passion for technology, who know how to guide, train and manage large groups of techs and have customer service as their first priority.
Activo Values – Accountability, Collaboration, Consistency, Respect, Customer responsiveness, adaptability and integrity
Why Join Us:
- Competitive compensation based on experience
- Annual bonus program (discretionary)
- Peer-to-Peer recognition program
- Employee celebrations and company events
- Full Benefits package
- Continuous learning and development opportunities
About the Role:
Location: Richmond, BC.
Employment Type: Full-Time, Permanent
Vacancy Type: Existing position
Responsibilities:
- Take the initiative to ensure the customer experience and service commitments will have the best possible outcome
- Ongoing examining of all pertinent reports to ensure productivity remains progressive and accurate Develops and maintains a good working relationship with all clients developing and growing existing clients
- Identify and make necessary adjustments for extra hours for staff requirements on a daily basis
- Takes a leadership role with employees that ensures respectful communication, proper performance management, and forward-thinking development.
- Assess staffing needs as they relate to queue performance and job completions
- Ensures department policies and procedures are followed
- Maintains a Culture of Continuous Improvement
- Continues to foster a Safety First operation
Qualifications:
- Able to manage and handle large groups of employees
- Care about providing exceptional customer experiences, overcoming objections, and handling both favorable and unfavorable customer interactions
- Comfortable working in heights
- Comfortable with computers and technical equipment (technology savvy)
- Can balance a physically demanding workload, which includes standing, lifting, climbing, bending, crawling in confined spaces and working in a variety of indoor/outdoor environments
- Able to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs and customer availability including out of town assignments
- Fluent in English with a clear and genuine communication style, additional languages considered beneficial
- Professional written and oral communication skills
Personal Qualities:
- Attention to detail and accuracy
- Ability to adapt to changing priorities
- Ability to work on multiple time-sensitive projects simultaneously and effectively manage deadlines
- Strong interpersonal and communication skills and the ability to work well in a team environment
- Excellent Customer service skills
Education, Certifications & Experience:
- 2-5 years Previous experience and/or education in telecommunications and/or home security
- Clean and valid Class 5 Driver's License or another provincial equivalent, a driver’s abstract will be needed
- Trade’s certificate or Post-graduation course
- Proven record of customer service and management of large teams
- Excellent Customer service skills
- Excel experience is a plus
As part of our recruitment process, Activo may use artificial intelligence (AI)-enabled tools to assist with the review and screening of applications. All hiring decisions are made by qualified individuals, and candidates are assessed based on their skills, qualifications, and experience.
How to Apply
Interested candidates are encouraged to apply with a current resume outlining relevant experience. Only those candidates selected for an interview will be contacted.
Activo is an equal opportunity employer committed to an inclusive and accessible workplace. If you require accommodation or accessible formats/communication supports during the hiring process, please let us know – we will work with you to ensure your needs are met.
Job Type: Full-time
Pay: $65,000.00-$75,000.00 per year
Experience:
- telecommunication: 3 years (required)
Work Location: On the road
