Adecco is currently hiring a
Document Control Specialist for a full-time opportunity in
Ottawa, ON. This role is ideal for a detail-oriented professional who thrives in a structured environment and enjoys working with document management, quality assurance, and administrative processes. If you have experience with mail processing, document preparation, scanning, and quality control, this could be an excellent opportunity to join a fast-paced and collaborative team.
In this position, you will be responsible for supporting day-to-day operations within the Document Control and Scanning departments. You will sort, prepare, scan, and review documents while ensuring accuracy, quality, and compliance with established procedures. You will also assist with service requests, quality assurance activities, and provide feedback to support continuous improvement initiatives.
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Salary: $21.00/hour
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Location: Ottawa, ON
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Schedule: Monday to Friday, 9:00 AM - 5:00 PM ET
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Employment Type: Full-Time, Contract
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Vacancy Status: This posting is for an existing vacancy.
Responsibilities
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Perform daily document control activities including sorting, preparing, scanning, and quality assurance of incoming documents
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Handle service request submissions received from internal departments
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Sort and process incoming mail in an efficient and organized manner
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Prepare documents for scanning by identifying document types and ensuring proper organization
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Scan prepared documents while maintaining productivity and quality standards
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Perform quality assurance checks to ensure the correct documents are processed for each job
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Identify processing errors and provide feedback to Leads and Supervisors
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Follow established procedures related to document control, scanning, and risk management
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Maintain accuracy and attention to detail when handling sensitive information
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Adapt to changing priorities and operational requirements
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Support continuous improvement initiatives by identifying process enhancement opportunities
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Collaborate effectively with team members to achieve departmental objectives
Qualifications
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Must be legally eligible to work and reside in Canada
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1+ years of experience in inbound mail processing, return mail processing, or a similar document control environment preferred
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Experience handling service requests and escalations is considered an asset
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Working knowledge of document control procedures and best practices
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Strong attention to detail and commitment to quality standards
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Excellent organizational and analytical skills
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Ability to identify issues and recommend process improvements
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Strong verbal and written communication skills
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Ability to adapt quickly to changing priorities and workflows
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Demonstrated integrity and commitment to following procedures
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Strong listening skills and ability to accurately follow instructions
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Ability to learn new processes and systems efficiently
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Positive attitude and strong team-player mentality
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Ability to maintain productivity and accuracy in a fast-paced environment
Why Apply
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Consistent weekday schedule with no evenings or weekends
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Opportunity to gain experience in document control and quality assurance operations
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Collaborative and supportive team environment
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Develop valuable administrative and document management skills
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Fast-paced role with opportunities to contribute to process improvements
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Work in a professional environment focused on quality and accuracy
Interested in this position? Apply now! Our dynamic recruitment team is ready to welcome you and support you on your path to success.
At Adecco, our purpose is simple: to make the future work for everyone. We live our values - Passion, Collaboration, Inclusion, Courage, and Customer-Centricity - by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.
If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!
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