Position
Customer Service Representative
Location
Edmonton, AB
Type
Part Time - 20 hours per week
Salary
$19-$21 an hour
What we are seeking
When was the last time you worked at an organization with a real purpose? Not a slogan or a jingle. A purpose that actually made society better. Something that you could identify with from day one. Has it been a while? Never? Well, here’s where your luck changes.
Prospect is one of Alberta’s most resourceful and successful not-for-profits. We have an exciting NEW job opportunity within our Calgary employment support programs that will collaborate with our Retail program. As the Customer Service Representative you will be responsible for supporting the day-to-day operations of the retail store, ensuring the store is welcoming, accessible, and consistently open during mall hours. The Customer Service Representative engages directly with clients, providing guidance and opportunities for hands-on learning in customer service, point of sale systems, merchandising and inventory support. Customer Service Representatives ensure clients receive the service and assistance they require, while upholding Prospect’s mission and standards.
- What Always providing exceptional customer service in a variety of situations
- Learn about our products and provide accurate information about their features and pricing to customers
- Hanging, displaying and merchandising new stock in the retail store
- Pulling and rotating merchandise as per regular stock rotation schedule
- Processing customer purchases accurately and efficiently
General:
- Diligently works to ensure thorough understanding of all Prospect's programs
- Comply with company policies/procedures, provincial, privacy and other job-related legislation
- Understand and be able to articulate the various employment support programs that Prospect offers
- Champions Prospect’s goals, vision, mission and brand pillars
What does it take to do this job?
- Proven experience in a similar role
- Strong understanding of the retail sales process
- Exceptional communication skills
- Positive attitude and outlook
- Professional appearance and demeanor
- Physical ability to remain standing for the majority of a five to eight-hour shift
- Flexibility to work various hours
- Basic math skills
- Knowledge of inventory stocking procedures
- Intermediate proficiency with Microsoft Office products (Word, Excel, PowerPoint) and presentation software; advanced proficiency with internet, online, and social media platforms
- Problem solving and critical thinking skills
Asset:
- Experience in retail, hospitality or food service industry will be an asset
- Interest or background in Art
- Experience of working with individuals with various Mental Health challenges
About Us
Break Barriers. Employ Change.
At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.
Prospect helps people get jobs. We’re a not-for-profit and registered charity, so while the bottom line can’t be ignored, it’s not our priority. Clients are.
Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:
Enthusiastic
Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism, and commitment. Anyone who walks through our doors can feel the positive energy.
Professional
In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical, and honest.
Innovative
Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries.
Inclusive
Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged, and motivated, and their contributions help Prospect attain its goals.
Collaborative
Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.
If you require an accommodation in order to participate in the application or selection process, please contact the HR/Recruitment department at [email protected].
Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.
