Training Specialist

Softline Technology
Toronto, ON

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Job details

Contract
7 hours ago

Qualifications

French
Management
Customer service
Microsoft Office
Change management
Presentation skills
Communication skills
Negotiation
Camtasia

Full job description

Description

Technical

Lead and conduct training needs assessment, identifying the needs

of all end-users, aligning with OPS Change Management practices.

Design a comprehensive curriculum for the training initiative,

including all necessary training resources.

Provide project management expertise to support

initiative/alignment to overall project timelines.

Develop training materials for all end-users, including guides,

facilitation material, online modules, etc.

Conduct evaluation of training initiative to determine required

supports for continuous learning.

Provide expertise with
e-learning authoring tools.

Relationship Management and Communication:

French proficiency would be

beneficial but is not essential.

Collaborate with subject matter

experts and stakeholder working groups and project team members to determine
training needs/curriculum.

Provide leadership and apply

knowledge and understanding of adult education theories, principles and
practices.

Liaise with the development and

Quality Assurance teams, inclusive of third-party vendor and ministry teams

Present complex information

equally well to technical and non-technical audience and act as a
knowledgeable liaison between technical teams and business stakeholders
during the implementation phase

Participates in the operation’s

quality assurance testing and review processes

Facilitate and/or support

facilitators with classroom sessions (in-person/virtual).

Manage and escalate issues in a timely, appropriate, and effective
manner, and provide clear analysis of options regarding how to proceed with
problem resolution.

Business Knowledge:

Knowledge of Adult Education

theories

Knowledge of e-learning software

such as Articulate 360, Camtasia, etc.

Knowledge of AODA and

Ontario Design System (ODS) standards.

Experience Requirements

Public Sector Experience

2+ years of experience
working in the healthcare industry, specifically in providing training
support on systems for Long-Term Care, Electronic Medical Records (EMRs),
Hospital Information Systems (HISs), Clinical Assessment tools, etc.

Knowledge of personal health information protection

legislative requirements and how they apply to developing and maintaining
healthcare systems containing personal health information, preferred

Adult Education Experience

Knowledge of adult

education theories, principles and practices

Experience

facilitating adult learning programs using a variety of learning delivery methods.

10%

Training Specialist Experience

Leading
and conducting training needs assessment, identifying the needs of all stakeholders.

Designing
a comprehensive curriculum for the training initiative, including all
necessary training resources.

Developing
training materials for all end-users, including guides, facilitation
material, online modules, etc.

Conducting
evaluation of training initiative to determine required supports for
continuous learning.

Planning
and project management methodologies to conduct training programs design and
development projects

Monitoring
progress, resolving problems, and reporting regularly to I&IT management
and clients’ decision makers.

40%

Business & IT Knowledge

Highly
proficient with the use of e-learning authoring tools (i.e. Articulate 360),
learning management systems and MS Office to prepare training materials.

Knowledge
and experience with the following: Digital Service Standard, Ontario Design
System, Service Design Playbook, OPS Change Management practices

Knowledge
and experience with the following Accessibility for Ontarians with
Disabilities Act, 2005.

15%

Relationship Management

French
proficiency would be beneficial but is not essential.

Strong
leadership and people management skills and experience

Exceptional
analytical, problem solving and decision-making skills to analyze and
identify learning needs

Demonstrated
strong interpersonal, verbal, and written communication, and presentation
skills

Proven
troubleshooting and critical thinking experience

Demonstrated
ability to apply strong listening skills to facilitate issue resolution

Effective
consulting skills to engage with all stakeholders with proven track record
for building strong working relationships

Strong
interpersonal, facilitation and negotiation skills with ability to build
rapport with stakeholders and drive negotiations to a successful outcome

Excellent
customer service skills, including tact and diplomacy to ensure client needs
are managed effectively

A
motivated, flexible, detail-oriented, and creative team player with
perseverance, excellent organization and multi-tasking abilities, and a
proven track record for meeting strict deadlines.

30%

Supplier Comments

Closing Date –2026-06-09, 12:00 p.m. EST

Maximum Number of Submissions – 1 (one)

Assignment Type – 5 days Onsite

MUST HAVES:

Experience facilitating adult learning programs using a variety of learning delivery methods.

Developing training materials for all end-users, including guides, facilitation material, online modules, etc.

Highly proficient with the use of e-learning authoring tools, learning management systems and MS Office to prepare training materials.

Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act, 2005.

Demonstrated strong interpersonal, verbal, and written communication, and presentation skills

?Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships

Nice to Have:

Knowledge of adult education theories, principles and practices

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