Order Desk Associate
Industry: Natural Stone, Quartz, Porcelain & Building Materials
Reports To: Sales Manager
Position Type: Full-Time
About the Role
Hilltop Surfaces is looking for an Order Desk Associate to support daily customer orders and help keep communication smooth between customers, sales, and warehouse teams.
This role is best suited for someone who is organized, accurate, comfortable speaking with customers, and willing to learn. Product knowledge can be learned on the job, but attention to detail and a good attitude are important from day one.
Key Responsibilities
- Receive and enter customer orders accurately
- Confirm order details, stock availability, pricing, and delivery updates
- Coordinate with the warehouse and sales team to help orders move smoothly
- Prepare basic order documents, invoices, and shipping paperwork
- Keep customer records and order notes updated
- Communicate any order issues, delays, or changes in a professional manner
- Be willing to learn Hilltop’s products, systems, and order process
What We Are Looking For
- Experience in customer service, order desk, sales support, administration, or a similar role
- Strong communication skills by phone, email, and in person
- Good attention to detail when entering orders and checking information
- Comfortable using Microsoft Office, email, and business software
- Ability to stay organized while handling multiple customer requests
- Positive attitude and ability to work as part of a small team
Preferred Experience
- Experience in natural stone, quartz, construction, building materials, flooring, cabinetry, or a related industry
- Experience with ERP or another order management system
- Experience working with trade customers, contractors, designers, or fabricators
Working Conditions
- Office-based role
- Full-time position
- Occasional coordination with warehouse and sales staff
Compensation & Benefits
- Competitive pay based on experience
- Extended health, dental, vision, and life insurance benefits
- Paid break time
- Opportunity to learn and grow within the company
Job Types: Full-time, Permanent
Pay: $23.00-$26.00 per hour
Benefits:
- Dental care
- On-site parking
Shift:
Work days:
- Monday to Friday
- Weekends as needed
Work Location: In person
