Summary
- The General Manager is responsible for overseeing all Sky Cafe local base operations. A strong business acumen is essential to this role.
Job Responsibilities
- General Manager Job Duties:
o Promote and embody the company core values, ensuring all team members are committed
o Responsible for providing a safe and secure work environment for all employees
o Promote a Safety-First environment within the workplace
o Prepare and deliver monthly forecast for all flight activities and base expenses
o Manage corporate financial expectations to maximize profit to budget
o Participate in annual budget preparation
o Attend regular QBR’s with clients to represent your base
o Participate in RFP’s as it relates to your station
o Manage and review Daily Labour Percentage (DLP) /Revenue performance and adjust accordingly
o Manage and maintain carrier/company KPI expectations
o Engage in regular employee/leadership engagement meetings
o Ensure employees are in compliance with uniform, appearance, and personal protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry)
o Adhere to all policies and follow established procedures
o Participate in required meetings, providing input and recommendations
o Conduct appropriate Operational/Safety briefings
o Conduct training and provide ongoing training support to all staff.
o Perform audits ensuring all employees are following Company policies and procedures
o Communicate regularly with your Director as it relates to the operation
o Communicate regularly with all airline customers to foster strong relationships
o Attend weekly/bi-weekly/monthly customer engagement meetings
o Prepare and be able to present financial and operational metrics regularly
o Accountable for meeting or exceeding all safety, financial, and operational objectives
o Assess and develop leadership to maximize potential (succession planning)
o Have a complete understanding of all contract details by carrier and base to ensure we are maximizing our revenue for each carrier handled.
o Identify high potentials (HIPOTS) for future growth and development within the company
o Actively participates in the Safety Management System (SMS)
o Ensure GPET incident report (Safety Management System – SMS) is generated and sent out within 3 hours of occurrence
o Ensure all required training is completed to company standard
o Perform all functions of all operational positions, as needed
o Delegate job duties as required and ensure completion
o Ensure timely execution of all required duties and expectations
o Travel from time to time to alternate locations to provide guidance and support
o Perform other duties as assigned
Work Environment
- Exposure to extreme temperature changes and noise
- May be required to work in a cold room of 4 degrees or less for extended periods of time
- Must be capable of lifting/pushing/pulling up to 50lbs (23 kg) on a regular basis as per the physical demands analysis for the task at hand
- Regular standing, bending, and lifting during shift
- Must be able to work at heights up to 25 feet or more depending upon type of aircraft
- Able to perform job duties outside in all weather conditions
Core Competencies
- Efficiently work as part of a team, as well as independently without direct supervision
- Effective verbal and written communication skills, with individuals at all levels of the organization
- Strong financial management background
- Ability to thrive and adapt in a fast-paced environment
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Excellent prioritizing, time management and organizational skills
- Proficient in Microsoft Excel, Word, G Mail, Google Drive
- Attention to detail in all areas of work
- Confident, consistent, decisive personality
- Willingness to learn and adapt to a changing work environment
- Ability to ensure confidentiality of sensitive information
- Strong skills in conflict resolution
- Possess a strong safety focus
- Strong customer service mindset
- Ability to organize and manage multiple priorities
- Excellent interpersonal skills and a collaborative management style
- A demonstrated commitment to high professional ethical standards and a diverse workplace
