ACE Car Spa – General Manager
ACE Car Spa is seeking an experienced, high-energy, and business-minded General Manager (GM) to oversee our premium operations in Toronto across two luxury sites: The Shangri-La Hotel (Downtown) and 2Fifteen Luxury Rentals (Forest Hill).
As the GM, you will have full operational and financial accountability for both locations, leading a team of approximately 10 employees. You will balance hands-on team leadership and luxury client relations with back-end business management, driving profitability and maintaining our elite service standards. Modeled after our successful West Coast operations, this role offers a competitive base salary with an aggressive commission structure designed for an ambitious leader to reach a six-figure income.
Key ResponsibilitiesOperations & Team Leadership
- Multi-Site Management: Oversee daily operations, quality control, and brand standards at both the Shangri-La Hotel and 2Fifteen Luxury Rentals locations.
- Staff Scheduling & Management: Recruit, train, motivate, and manage a high-performing team of approximately 10 employees, ensuring optimal staffing levels across both sites.
- Logistics & Safety: Safely drive and maneuver high-end, exotic, and luxury client vehicles between client sites and detailing locations. Maintain strict safety protocols.
Financial Management & Administration
- P&L Responsibility: Monitor and manage profit and loss (P&L) statements, optimizing spending and strictly controlling operational costs.
- Labor & Sales Tracking: Analyze labor-vs-sales metrics daily to ensure maximum efficiency and profitability.
- Payroll & Compensation: Accurately calculate staff commissions, oversee tip payouts, and handle daily cash management/reconciliation.
- Reporting: Meet daily with the ownership team to provide progress reports, financial updates, and operational insights.
Client Relations & Front-of-House
- Client Concierge: Answer incoming calls via our VOIP system, manage bookings accurately within the Squareup system, and resolve client inquiries with utmost professionalism.
- Relationship Building: Greet premium clientele, handle high-net-worth accounts, build immediate rapport, and maintain ACE Car Spa's luxury reputation.
- Active Outreach: Proactively reach out to past and dormant clients to introduce yourself as the new GM, re-establishing relationships and driving repeat business.
Sales & Business Development
- Revenue Growth: Drive the team to hit sales targets for premium detail packages, monthly subscription memberships, and specialized upgrades (tint, ceramic coating, PPF, rim repair).
- Contract Acquisition: Actively seek out, negotiate, and secure new corporate contracts and fleet clients to expand the Toronto footprint.
Qualifications & Requirements
- Experience: Minimum 2–3 years of management experience in a premium hospitality, automotive, or luxury service environment. Proven experience managing a team of 10+ employees across multiple locations is highly preferred.
- Licensing: Must possess a valid Ontario G Driver’s Licence with a clean driver's abstract (handling high-value exotic vehicles is a core requirement).
- Financial Literacy: Strong understanding of business financials, including P&L management, labor cost optimization, and commission structures.
- Technical Aptitude: Proficiency with VOIP phone systems, Squareup POS/booking software, and basic financial reporting tools.
- Communication & Presence: Exceptional verbal and written communication skills. High energy, sharp professional presentation, and the ability to command respect from both staff and elite corporate clients.
Compensation & Benefits
- Base Salary: $50,000 per annum.
- Commission & Bonuses: Strong performance-based commission structure with a realistic six-figure earning potential ($100k+) based on site revenue, membership growth, and contract acquisition.
- Complimentary meals provided daily at the Shangri-La location.
- Opportunities to work closely with the ownership team and shape the growth of a premium brand.
- Management training and long-term career advancement opportunities.
Pay: $50,000.00-$100,000.00 per year
Benefits:
- On-site parking
- Paid time off
Work Location: In person
