About Us
We are proud to operate successful 7 A&W restaurants across the Lower Mainland of British Columbia. From the beginning, our goal has been to grow by building modern, welcoming restaurants in premium locations while creating meaningful opportunities for our team members. We believe that our people are the foundation of our success. By supporting and developing a strong team, we continue to build restaurants that deliver great experiences for our guests and rewarding careers for our staff.
As we look to the future, we remain committed to expanding our presence, strengthening our team, and continuing to grow together. Our growth is driven by our success—and our success is driven by the amazing team behind it.
Basic function:
The Shift Supervisor is responsible for ensuring an excellent experience for their guests by coordinating the team to exceed expectations on every visit. The Shift Supervisor leads their team in caring for their guests first before anything else, delighting them with friendly and caring service that creates loyalty to their restaurant. The Shift Supervisor also ensures the team contributes to achieving A&W operating standards for the restaurant, and achieving financial results on their shift.
Requirements:
You will excel and find happiness in this job if you:
· Have proven exceptional guest service skills – you know what it takes to rally a team to deliver this to every guest on every visit;
· Enjoy mentoring people – you’re a natural at supporting staff in their learning, including how to prepare perfect food to standard recipes or customized for guests;
· Embrace change - and get excited to rally the team to implement new innovation from A&W;
· Have a knack for dealing well with a variety of people;
· Have initiative, good judgement and decision making – you’re also responsible, reliable and honest.
· Love working in a team – and together as partners to get the job done in a dynamic fast food environment.
Education:
· Education is an asset, but no minimum requirement;
· Completion of all NET training modules and Climate module;
· Knowledge of and adherence to all Operating Standards including product quality, service and cleanliness;
· Knowledge of general emergency and first aid procedures as required by legislation;
· Possession of a valid Food Safety Certificate.
Experience:
· Excellent guest service
· Competence at all restaurant positions
· Leadership experience, including the ability to direct the work of others
· Ability to learn quickly
· Ability to work as part of a team
· Effective communication skills
· Ability to multi-task
· Basic mathematical skills
· Knowledge of the retail environment
· Strong interpersonal skills
Working Conditions:
· Working in a fast-paced environment
· Working in a diverse environment with many different personalities and attitudes
· Working together as partners, as a cohesive unit with co-workers
· Working with hot products and equipment
· Working with cleaning materials and chemicals
· Working in a noisy environment
· Working with sharp objects (knives, slicers, etc.)
· Use of portable or step ladder may be required
Physical Requirements:
1. Creates a positive shift climate by supporting A&W Climate Goals, leading meetings/huddles, ensuring guest and staff safety, modeling professionalism, participating in GX feedback sessions, and enforcing company policies.
2. Supports a high-performing team by training and coaching staff, maintaining punctuality, giving feedback on staff performance, fostering a positive learning environment, and occasionally assisting with hiring.
3. Ensures excellent guest experience by prioritizing guests, supporting staff in providing friendly service, handling special requests and concerns, learning from guest feedback, and managing shift prep, production, and staffing positions.
4. Manages store operations during shifts including opening/closing, maintaining operating and food safety standards, handling busy periods calmly, ensuring proper cash procedures, maintaining product quality, and keeping the restaurant clean and stocked.
5. Oversees financial performance on shift by managing labour, food costs, and cash.
6. Resolves and documents issues related to guests, staff, and operations while monitoring food quality, maintaining records, and ensuring consistent service standards.
Job Types: Part-time, Permanent
Pay: From $19.00 per hour
Benefits:
Work Location: In person
