Jim Pattison Toyota Victoria is looking for a service-oriented and detail-oriented Appointment Coordinator to join our Service team. In this role, you'll be the first point of contact for customers calling or emailing to schedule service appointments, helping them find a time that works while providing a positive and professional experience.
You'll coordinate appointment bookings, communicate with customers about their service needs, and support the daily flow of the Service Department. If you enjoy helping people, staying organized, and working in a fast-paced environment, this is a great opportunity to join a collaborative team.
A Day in the Life
- Schedule and confirm service appointments accurately and efficiently across phone, email, and online channels
- Greet customers in a warm, professional manner and gather vehicle and service information prior to arrival
- Coordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availability
- Follow up with customers regarding appointment reminders, service updates, and vehicle status
- Manage the service drive schedule to optimize workflow and minimize customer wait times
- Liaise with the Parts Department to confirm parts availability ahead of scheduled appointments
- Maintain accurate customer and vehicle records within the dealership management system
- Handle customer inquiries, concerns, and escalations with professionalism and a solutions-focused approach
- Support the Service team with administrative tasks as required to maintain smooth daily operations
- Follow all company policies, procedures, and safety standards
- Ensure a high degree of confidentiality with company and customer information
- Participate in maintaining a supportive and engaging working environment
What We're Looking For
- Previous experience in a customer facing, administrative, or automotive service role is preferred
- Experience with dealership management systems or scheduling software is an asset
- Exceptional communication and interpersonal skills, both verbal and written
- Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment
- Detail oriented with a high degree of accuracy in data entry and record keeping
- Ability to remain calm, professional, and focused under pressure
- Ability to work effectively both independently and as part of a team
- Reliable, punctual, and dependable
- A valid BC Driver's License is required
What We Offer
- Competitive wages
- Comprehensive benefits package, including health, dental, and insurance
- Flexible schedules
- Unlimited opportunities for advancement, growth, and development
- Manufacturer led training opportunities
- Access to exclusive corporate discount programs
- Recognition and rewards programs
- A great team atmosphere and a positive, supportive working environment
How to Apply
If this sounds like a great fit, please apply with your resume today!
Visit our Careers Page to explore other opportunities: https://www.jpautogroup.com/careers/
This role requires successful candidates to submit a satisfactory Driver’s Abstract.
We thank all applicants for their interest; however, only those selected for interviews will be contacted.
We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at
[email protected].
