Warranty Administrator
Genesis Builder’s Group Inc. – Calgary, AB
Genesis is a Calgary based award-winning land developer, creating innovative and successful communities in the Calgary Metropolitan Area, and is also an award-winning residential homebuilder through its subsidiary Genesis Builders Group. Genesis is committed to supporting its communities through partnerships like the Genesis Centre of Community Wellness and Genesis Place Recreational Centre. The Corporation’s common shares are listed on the Toronto Stock Exchange (TSX: GDC).
At Genesis we believe in the power of relationships. We take pride in our work and our organization. We dare to dream and above all, we value integrity. We offer competitive wages, one of industry's best health & benefit packages, continuing education reimbursements, and career growth within the Genesis team.
Position Title: Warranty Administrator
Reports To: Sr. Manager, Construction, Warranty & Customer Care
Job Type: Full-Time Permanent
Location: Calgary, AB
The Warranty Administrator is an integral part of the Genesis Builder’s team. The successful candidate will have an established track record in providing superior customer service, ability to coordinate and work well as part of a team and independently, and flexible with taking on tasks, learning, and growing as part of a team.
Role Responsibilities:
Warranty Administrator:
· Track open Work Orders to ensure work is scheduled for completion.
· Follow-up with homeowners after Trades Days to gather feedback and determine if items have been satisfactorily completed.
· Review Trades Day Paperwork for completeness, clarity and to ensure best practices are being followed(i.e. protection of Home Owner property, clean-up, etc.).
· Schedule education and training for Warranty Technicians and Site Supervisors.
· Process homeowner Warranty requests; ensure requests are performed quickly and correctly.
· Schedule Warranty Technicians to make corrections and follow-up to ensure proper paperwork is submitted.
· Serve as a liaison between Warranty Technicians and homeowners.
· Investigate homeowner concerns in a timely manner to establish and maintain a high level of homeowner satisfaction.
· Maintain warranty standards and educate homeowners.
· Track warranty service completion times.
· Prepare and send possession letters to homeowners.
· Schedule QA and NHO with homeowners and Warranty Technicians.
· Gain an understanding of Warranty Manual and ensure it is up-to-date.
· Maintain warranty system to track requests for service and mitigate issues with trade contractors and homeowners in a timely manner.
· Produce Purchase Orders when necessary and send to appropriate trades;
· Follow-up with Warranty Technicians to obtain signoff from homeowners on Work Orders.
· Work closely with project team members; Sales, Construction, and Purchasing, to ensure queries are appropriately tracked and addressed.
· Complete other duties as may be reasonably requested or assigned by the corporation from time to time.
Competencies and Skills Required:
· High School Diploma or equivalent, required.
· 1-2 Years of administrative support/customer service experience, required.
· 1+ Years of warranty administration experience within service and warranty in residential construction industry, considered an asset.
· Knowledge of the construction industry and terminology, considered as asset.
· Ability to read blue prints, considered an asset.
· Proficient in Microsoft Office and general computer skills.
· Excellent written and verbal communication skills, and knowledge of other languages considered an asset.
· The ability to multi-task in a busy and sometimes stressful environment and meet deadlines
· Ability to work independently and within a team, and is willing to learn.
· Professional personal presentation and demeanor
· Self-starter, proven time management and problem solving skills, always results driven and have a passion to take ownership and own results.
· Ability to maintain confidentiality regarding all business and employment issues
Working Conditions:
This position works regular office hours i.e., Monday - Thursday from 8:00 am to 5:00 pm and Friday from 8:00 am to 3:00 pm.
All interested and qualified applicants please apply by sending your resume to Human Resources Department at [email protected] with the subject line “Warranty Administrator”.
We thank all applicants for their interest; however only those selected for an interview will be contacted. No telephone or agency inquiries please.
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Wellness program
Education:
- Secondary School (required)
Experience:
- Administrative Support: 1 year (required)
- Customer Service: 1 year (required)
Location:
Work Location: In person
