$18–$20/hour + performance bonuses | Full-time, Permanent | Woodbridge, ON
About the role
Magic Windows & Doors is hiring an Inbound Sales Coordinator to run the phones and keep our 30-person outside sales team booked right. You'll take inbound calls from prospective customers, qualify them, and match each one to the right rep — juggling geography, workload, and scheduling in real time. It's less "appointment setter," more air traffic control: every booking is a small judgment call, and you're the one holding the whole picture together.
We work toward team goals, not individual quotas, so this is a collaborative role, not a competitive one.
What you'll do
- Answer inbound calls from prospective customers and qualify leads against our booking criteria
- Match leads to the right rep based on location, availability, and workload
- Make quick calls to avoid scheduling conflicts (e.g., back-to-back appointments too far apart)
- Follow up by phone, text, and email
- Keep our CRM accurate and current
- Help the team hit shared booking goals
What you'll need
- At least 1 year in a phone-based role — call centre, inside sales, customer service, or retail
- Comfortable being on the phone for most of your shift
- A knack for keeping a lot of moving pieces straight without losing the thread
- Good judgment under pressure — you can weigh a few factors and make a call
- Reliable transportation to our Woodbridge office
- CRM experience (Salesforce, HubSpot, etc.) is a plus, not required
Schedule
Full-time, in-person in Woodbridge, working Saturday through Wednesday (Thursday and Friday off).
What we offer
- Competitive hourly pay plus team performance bonuses
- Full group benefits — medical, dental, paramedical
- Structured onboarding and training
- On-site parking, casual dress
- A real growth path within a high-performing sales team
- A social, tight-knit team culture
Sound like a fit? We'd love to hear from you.
Job Types: Full-time, Permanent
Pay: $18.00-$20.00 per hour
Benefits:
- Casual dress
- On-site parking
Application question(s):
- Approximately how long is your commute to Woodbridge during weekday mornings, and do you have reliable transportation?
- Are you comfortable making and receiving 60–100+ calls per day?
- Have you used a CRM system before? If yes, which one(s)?
- Are you available to work a fixed Saturday–Wednesday full-time schedule?
Experience:
- phone-based sales or customer service: 1 year (required)
Work Location: In person
