Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Job Title: Ski/Snowboard Rental Technician
Location: North Vancouver
Department: Mountain Adventures
Reports to: Manager, Rentals and Mountain Adventures
Role Status: Full Time and Part Time, Seasonal, Hourly
Role Start/End: November 16, 2026 – April 2027
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY
The Rental Technician role is a customer-facing position, focused on outfitting guests with the required ski, snowboard, skate and snowshoe equipment for a memorable day on the slopes. Technicians are also responsible for maintenance and repair of rental and customer equipment, pre-setting group booking equipment and retail sales, including lockers and accessories.
ESSENTIAL JOB FUNCTIONS
- Selecting and fitting of ski and snowboard boots, skis, snowboards, snowshoes and any other related equipment for guests in accordance to safety standards
- Explaining to guests how to operate rental equipment, safety practices and guest responsibility for equipment during the rental, including the rental and return options
- Processing sales including data entry and related cash handling
- Receiving returned rentals and inspecting for damage
- Servicing and repair of Rental equipment including but not limited to waxing and sharpening
- Promoting and selling all Rental and Snow School related products
- Proactively and safely working alone as well as in a team environment, rotating through Cashier, Technician, Skate Pond, Slide Zone and Group Pre-set duties
- Maintaining cleanliness of all department areas and ensuring equipment is stored correctly
- Maintaining all documentation according to company policy, including proper delivery of release of liability waiver and rental agreement
- Ensuring equipment is serviced and tested according to industry standards
- Understanding system procedures created for guest set up, group pre-sets and daily traffic, including some data entry
- Engaging with the supervisory and management team, demonstrate pro-active, positive and effective communication to facilitate and support teamwork and cooperation
SUPERVISORY RESPONSIBILITIES
This position reports directly to the Manager, Rentals and Mountain Adventures, no direct supervisory responsibilities are given.
REQUIRED QUALIFICATIONS AND ABILITIES
- This is an entry level position and training will be provided, however basic knowledge of ski and snowboard equipment is preferred
- Must be able to communicate effectively with guests in English in a respectful and enthusiastic manner by email, over the telephone and in person
- High attention to detail, with a focus on equipment accuracy and safety
- Excellent work ethic and attitude, with the ability to thrive in a high-volume environment
- Previous experience working in a rental shop is preferred
- Must be able to lift 40 lbs
- Experience with Microsoft Office and Sirius are POS system an asset, including cash handling and cash-out procedures
- Must be willing to work a minimum of two days per week, with availability on three different days per week, one of which must be a weekend day with unrestricted availability
- Must be available for a minimum of 7 shifts over the Christmas Break period, including some holidays
- Limited time off is available over holidays and weekends and is only available on a first come-first serve basis
WORKING CONDITIONS
Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.
COMPENSATION AND BENEFITS
$19.55/hour to $22.87/hour
All positions are eligible for the following benefits and perks:
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants and recreation
Full-time, year-round positions are also eligible for these:
- Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
- RRSP matching after 6 months of service
- Free access pass for dependants
DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
