Location: Kingsway & Brentwood Clinics – Vancouver, BC Type: Full-Time
Compensation: Competitive & Based on experience + Extended Health & Dental Benefits
About VyCare Medical
VyCare Medical is a growing, team-based primary care clinic dedicated to delivering high-quality, patient-centered care. With two locations in Vancouver—Kingsway and Brentwood—our multidisciplinary team includes:
- 10 Family Physicians
- 2 Physician Specialists
- 2 Clinical Pharmacists
- 2 Registered Nurses
- 1 Licensed Practical Nurse
- 6 Full time & 2 Part time MOAs
We are currently seeking an experienced Clinic Manager to oversee operations at both clinic sites. This role is critical in ensuring smooth daily operations, a high standard of patient care, and a positive team environment.
About the Role
Reporting to the Medical Director and Director of Operations, the Clinic Manager will oversee day-to-day operations at both clinics, lead the administrative team, and support coordination among clinical staff.
Key Responsibilities
Clinic Operations
- Oversee daily workflows and operational efficiency across both Kingsway and Brentwood sites.
- Manage EMR usage and integrity (Juno/OSCAR EMR).
- Coordinate appointment booking, referrals, intake, and clinical processes.
- Monitor infection control, supply ordering, and facility readiness.
Team & Leadership
- Hire, onboard, supervise, and support MOAs and other administrative staff.
- Build a collaborative and respectful workplace culture.
- Schedule and lead team meetings, training sessions, and team check-ins.
- Assist with provider and staff scheduling and conflict resolution.
Finance & Admin
- Support budget management, vendor coordination, and operational expenses.
- Oversee MSP, third-party, and private billing processes and error resolution.
- Assist with payroll inputs and HR documentation.
Patient Experience & Quality
- Act as the primary point of contact for patient service concerns and resolution.
- Maintain privacy and security protocols in line with PHIPA and clinic policies.
- Develop and implement tools for service quality monitoring and patient feedback.
Qualifications & Experience
- Post-secondary education in healthcare administration, business, or a related field.
- Minimum 3–5 years of experience in a clinic operations or healthcare management role.
- Experience with Juno/OSCAR EMR and MSP billing systems.
- Excellent leadership, organizational, and communication skills.
- Understanding of BC's primary care system, interdisciplinary teams, and patient attachment models is an asset.
What We Offer
- Compensation: Compensation, based on experience.
- Extended health and dental benefits
- Collaborative, supportive, and mission-driven team culture.
- Opportunities for professional development & growth
How to Apply:
Apply on Indeed or please send your resume and a brief cover letter to [email protected]
Applications will be reviewed on a rolling basis until the position is filled.
VyCare Medical is committed to building a diverse and inclusive team. We encourage applicants from all backgrounds and experiences to apply.
Job Type: Full-time
Pay: $30.00-$40.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- Vision care
Ability to commute/relocate:
- Vancouver, BC V5R 5L9: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (required)
Experience:
- healthcare management: 2 years (required)
Language:
- fluent English (required)
Work Location: In person
