Don't skip a beat, apply to JAM Industries!
JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?
Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!
Job Title : Digital Sales Support Representative - Ecommerce B2C Support
Division : Erikson Consumer Order Desk
Location : Baie d’urfe (West island of Montreal)
Schedule: Monday to Friday 8:30 AM-5:30PM Hybrid
About Erikson Consumer
Erikson Consumer is a leading distributor of consumer electronics and lifestyle products,
driving brand growth through eCommerce channels and major big-box retail partners. The
division supports both B2B and B2C markets, working cross-functionally with sales,
logistics, marketing, and retail partners to ensure products are effectively positioned,
available, and supported across online and in-store channels.
About the Role – Customer Service Representative
We are currently seeking a motivated, detail-oriented, and customer-focused candidate to
join Erikson Consumer as a Customer Service Representative. In this role, you will support
customers through day-to-day inquiries, order management, and issue resolution. You will
collaborate closely with internal teams to help ensure products move smoothly through
eCommerce platforms and big-box retail channels.
You should be adaptable, organized, comfortable multitasking, and a strong team player. If
you’re looking for a role where your contributions directly impact customer satisfaction and
retail execution, this could be the perfect opportunity for you.
Tasks include
- Handle daily DTC orders for various accounts
- Track shipments to ensure timely deliveries
- Ensure product validity daily
- Answer customer queries
- Support Sales and Marketing initiatives
- Answer incoming calls and emails from customers
- Co-ordinate with distribution centre to ensure orders are shipped on time
- Process Returns
- Maintain a minimal backlog
- Provide excellent support
- Provide excellent customer service.
What we are looking for:
- 1 – 2 year of similar work experience, preferably in a distribution company;
- Proficiency with Microsoft Office Applications and Excel;
- Excellent communications skills (written/verbal) and interpersonal skills;
- Demonstrated organizational ability and follow-through;
- Demonstrated ability to work in a fast paced, dynamic environment;
- Demonstrated ability to work harmoniously in a team as well as autonomously;
- Strong attention to detail, meticulous
- #nexorana
Why Join Us
Ready to join our team? Here’s why …
- Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
- Wellness Incentive Program and Employee Assistance Program
- RRSP / 401(k) matching program
- Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
- A casual, fun, and collaborative work environment
- Lively social calendar—there’s always something for everyone
- Generous employee discounts on our products
- Ongoing learning and development opportunities
- The chance to work alongside a highly talented, high-performing team
Workplace Commitments
We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.
We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.
Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.
