Be the heartbeat of our front desk
At North Shore Orthodontics, we believe the best patient experiences aren’t built in the treatment chair — they’re built from the first hello. We’re a specialist orthodontic practice and we serve families across the North Shore and beyond. We’re proud of the care we deliver, and we’re equally proud of the team that makes it happen.
We’re growing, and we’re looking for a Practice Administrator who brings warmth, precision, and energy to everything they do. If you’re the kind of person who takes pride in a well-run reception, genuinely enjoys connecting with people, and finds deep satisfaction in keeping things organised and flowing — read on.
The Role
As our Practice Administrator, you are the primary owner of front-desk flow. You’re the first face patients see, the voice they hear on the phone, and the person who ensures every interaction — from arrival to follow-up — feels seamless and cared for.
This is a role for someone who thrives in a fast-paced environment, can hold a lot of moving pieces without dropping any, and understands that the quality of their work directly shapes the patient experience. You’ll work closely with our Scheduling Coordinator, clinical team, and Practice Operations Leader to keep the practice running at its best.
What You’ll Do
Patient & Front-Desk Experience
- Be the warm and welcoming first point of contact for every patient and family who walks through our door
- Triage and manage all incoming phone calls, emails, and text messages in-keeping with our communication standards
- Support our post-appointment communication, ensuring patients feel supported beyond their visit
- Keep the reception area clean, tidy, and genuinely welcoming at all times
Scheduling & Administration
- Reschedule and manage patient appointments with accuracy and care
- Ensure all voicemails are responded to promptly
- Manage outgoing reports to specialists
Records & Data Management
- Triage incoming patient records and specialist reports, filing accurately in our practice management system
- Scan, upload, and organise patient documents, images, and records into our system with precision
What We’re Looking For
We’re not just hiring for a skill set — we’re hiring for the right energy. Our patients trust us with something important to them, and every person on our team plays a role in honouring that trust.
- You bring genuine warmth and a positive, team-first attitude — this matters more to us than anything else
- You are exceptionally organised and take accuracy seriously, whether it’s a phone message or a patient record
- You handle a busy front desk calmly and with a smile — you don’t rattle under pressure
- You’re proactive and accountable: if something needs doing, you notice it and you do it
- You communicate clearly and professionally across phone, email, and in person
- Experience in a dental, medical, or orthodontic setting is a real advantage
- Familiarity with practice management software (we use Dolphin Management) is a bonus, though we’ll train the right person
What We Offer
We want our team to love coming to work. Here’s what you can expect:
- A genuinely supportive team culture where people are valued, heard, and invested in
- A beautiful, well-equipped practice in North Vancouver with a team that takes pride in what they do
- Real growth opportunities — we promote from within and support the development of people who show up and step up
- Health Spending account and RRSP-matching benefits
- A practice that puts people first — patients and team members alike
- Competitive compensation, to be discussed based on your experience
Sound like you?
We’d love to hear from you. Send your resume and a short note about why this role feels like a great fit for you.
We review applications as they arrive and will be in touch with candidates we’d like to meet. No phone calls please — apply via Indeed and we'll take it from there.
North Shore Orthodontics is an equal opportunity employer. We welcome applications from people of all backgrounds and are committed to a workplace where everyone belongs.
Pay: $26.00-$30.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Profit sharing
- RRSP match
- Vision care
Application question(s):
- Are you willing/able to commute to Lynn Valley (North Vancouver) every day?
Work Location: In person
