Journey Manager, Business Integrations
Flexible Location, NS
Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.
East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.
Reporting to the Director, Enterprise Digital Excellence, the Journey Manager, Business Integrations leads digital, operational, and technology integration initiatives that support successful mergers and business integrations. Working closely with business, technology, project, and vendor partners, this role ensures seamless integration planning and execution, aligns processes and platforms with organizational goals, mitigates risks, and enhances the experience for members and colleagues while establishing scalable integration standards and best practices.
We offer…
- Outstanding culture and opportunity to join an engaged and community-focused team.
- Competitive compensation to commensurate with experience ($91,019.11 – $109,160.63 and benefits with performance-based incentives.
- Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
- Tuition reimbursement, training, and personal development.
- Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.
You would…
- Lead the development, evolution, and execution of the Merger Integration Playbook.
- Serve as the primary owner accountable for merger integration activities, deliverables, milestones, and outcomes.
- Provide strategic recommendations on platform, vendor, and systems integration, balancing speed, cost, risk, scalability, and member experience.
- Ensure integration requirements are embedded within enterprise roadmaps, transformation plans, and merger strategies early in the lifecycle.
- Drive governance, standardization, alignment, and consistency across merging organizations, systems, and operational practices.
- Promote innovation, automation opportunities, and continuous improvement throughout integration activities.
- Define and oversee enterprise-wide vendor and platform integration strategies aligned with digital transformation and organizational objectives.
- Establish and maintain integration governance frameworks, including standards for APIs, data exchange, security, and platform interoperability.
- Lead integration roadmap planning, vendor ecosystem rationalization, and evaluation of modernization or consolidation opportunities.
- Oversee end-to-end integration lifecycle activities, including due diligence, design, implementation, optimization, and decommissioning.
- Support vendor selection and oversight by evaluating integration maturity, scalability, technical dependencies, and long-term interoperability.
- Lead and coordinate merger integration activities, including progress tracking, milestone management, reporting, and dependency oversight.
- Monitor pre-and post-merger ticket management, testing, implementation, and solutioning activities to support successful integration outcomes.
- Support post-integration adoption, onboarding, process adherence, and reinforcement activities across impacted teams.
- Evaluate policies, procedures, workflows, systems, and operational processes across merging organizations in collaboration with business partners and SMEs.
- Lead efforts to minimize operational disruption and mitigate member and employee impacts throughout merger and integration activities.
- Collaborate with organizational partners to improve internal efficiencies, integrated service delivery, and overall organizational effectiveness.
You have…
- Successfully completed a Bachelor’s Degree in Business Administration, Project Management, Information Systems, or a related field.
- A minimum of five to eight years of progressive experience in digital operations, business analysis, or data sciences, including at least two to three years in a leadership role, preferably within a financial institution or complex enterprise environment, or an equivalent combination of training and experience.
You are…
- Experienced leading enterprise-level initiatives in business integrations, business analysis, change management, vendor management, or process optimization.
- Able to lead change, drive adoption, and embed sustainable practices across an organization while influencing partners at all levels.
- Knowledgeable of banking products and merger/migration activities, preferably within the Atlantic Credit Union system.
Applications will be accepted until: June 23rd, 2026.
Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.
Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.
We wish to thank applicants in advance; only candidates selected for an interview will be contacted.
Please click the link below to apply for this or any of our other opportunities:
Careers - About Us | East Coast Credit Union (eastcoastcu.ca) (https://www.eastcoastcu.ca/Careers)
At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.
East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at [email protected] or by phone at 902.464.7107
