Receptionist – Kefi Wellness CentreAbout Kefi Wellness Centre
Kefi Wellness Centre is a multidisciplinary clinic committed to providing evidence-based, patient-centred care. We partner with our patients to promote proactive, preventative approaches that support a higher quality of life.
Join us in a warm, dynamic environment where your contributions directly help shape exceptional patient experiences.
Position: Receptionist
We are seeking an experienced, energetic, and detail-oriented Receptionist to be the welcoming face of our clinic. In this role, you will manage front desk operations, support the clinical team, and help ensure a smooth and positive patient journey from start to finish.
Key Responsibilities
Patient Interaction
- Greet all patients and visitors warmly, creating a positive and professional first impression.
- Assist patients with intake forms and registration, ensuring information is complete and accurate.
- Provide friendly and timely support to patients in person, by phone, and by email.
Communication & Scheduling
- Answer inbound telephone calls and emails promptly and professionally.
- Coordinate and manage patient appointments using our electronic medical records system.
- Communicate clearly with practitioners and staff to support an efficient daily schedule.
Administrative & Billing Support
- Process payments at the time of service and follow up on outstanding balances.
- Handle clinic billing, including direct insurance billing and accounts receivable.
- Maintain accurate patient records and documentation.
- Perform daily laundry and other administrative tasks as assigned by the Clinic Manager.
Additional Responsibilities
- Identify opportunities to promote additional clinic services or products that may benefit patient care.
- Contribute to a clean, organized, and welcoming clinic environment.
- Support the clinic team with day-to-day operational needs as required.
Schedule & Availability Requirements
Availability for weekend evening shifts is required. Candidates must be available to work both Saturday and Sunday evenings until 8:00 PM.
In addition, candidates should have availability for some weekday daytime and weekday evening shifts. The final schedule will be discussed during the interview based on clinic needs and candidate availability.
Qualifications
Communication & Interpersonal Skills
- Strong verbal and written communication skills, including a professional phone manner.
- Ability to build positive, respectful relationships with patients, practitioners, and colleagues.
- Friendly, professional, and patient-focused attitude.
Organization & Decision-Making
- Excellent organizational skills with the ability to manage multiple tasks in a busy clinic environment.
- Sound judgment and decision-making skills.
- Able to assess situations and implement solutions quickly and appropriately.
Adaptability & Problem-Solving
- Calm and composed under pressure.
- Flexible and able to adjust to changing clinic needs.
- Proactive self-starter who works well independently and as part of a team.
Technical Skills
- Strong computer skills and comfort working with digital systems.
- Experience with clinic management software and insurance billing is an asset.
- Experience with Jane App and Microsoft Outlook is a strong plus.
Preferred Assets
- Previous experience working in a healthcare clinic.
- Experience in customer service or another client-facing role.
- Experience using electronic medical record systems.
- Experience with direct billing and insurance portals.
Experience Requirements
- Minimum 1 year of receptionist experience required.
- Previous clinic experience is preferred but not mandatory.
Work Environment
This position is ideal for someone who enjoys working in a busy, patient-focused healthcare setting and takes pride in delivering excellent customer service. The successful candidate will be reliable, organized, professional, and comfortable supporting both patients and practitioners in a multidisciplinary clinic environment.
Job Type: Part-time
Pay: $18.00-$20.00 per hour
Work Location: In person
