Customer Service Representative (Personal Lines Insurance)
Kingsville, ON | Full-Time | Monday–Friday | Starting at $50,000
Join a Team That Values People
Our client is seeking an experienced Customer Service Representative (CSR) to join their Personal Lines team. If you have experience servicing Home and Auto insurance clients, enjoy building relationships, and thrive in a collaborative environment, this could be the opportunity for you.
This is a service-focused role supporting a portfolio of clients. You'll focus on delivering exceptional service and helping clients with their everyday insurance needs.
Why You'll Love This Opportunity
Culture matters just as much as experience. Our client is looking for someone who demonstrates these core values every day:
- Be Proactive – Take initiative and anticipate client needs.
- Be Better – Continuously learn, grow, and embrace new challenges.
- Be a Team Player – Support your colleagues and contribute to a collaborative workplace.
- Get Things Done – Take ownership, follow through, and deliver results.
You'll be joining a close-knit, supportive team where collaboration, flexibility, and exceptional client service are valued.
What You'll Do
As a Customer Service Representative, you will:
- Deliver exceptional service to existing Personal Lines clients by phone, in person, and through digital communication.
- Process policy changes for Home, Auto, and Life insurance policies.
- Respond to billing inquiries and routine policy service requests.
- Handle inbound phone calls and welcome walk-in clients professionally.
- Maintain accurate client files and policy documentation while ensuring compliance standards are met.
- Review policies for accuracy and keep client information current.
- Educate clients on their existing coverages and explain policy changes in a clear and professional manner.
- Manage multiple client requests while meeting service standards and response times.
- Build lasting client relationships through prompt, knowledgeable, and friendly service.
- Collaborate with the Personal Lines team to provide a seamless customer experience.
What We're Looking ForRequired Qualifications
- Minimum 2 years of Personal Lines insurance experience (Home & Auto).
- Valid OTL or RIBO licence (RIBO preferred).
- Strong understanding of Home and Auto insurance products.
- Excellent customer service, communication, and relationship-building skills.
- Comfortable interacting with clients both over the phone and face-to-face.
- Strong organizational skills and attention to detail.
- Ability to prioritize multiple tasks in a fast-paced environment.
Assets
- Life Insurance Licence or previous Life Insurance servicing experience.
- Experience servicing multiple Personal Lines products.
Candidates without a Life licence may have the opportunity to obtain sponsorship to become licensed.
Compensation & BenefitsSalary
- Starting around $50,000 annually, based on experience.
- Salary-based position with no commission.
Benefits
- 4% RRSP matching
- Five (5) weeks paid vacation
- Three (3) paid sick days
- Comprehensive group benefits
- Regular team lunches and employee appreciation events
- Friendly, supportive, and collaborative workplace culture
Schedule
- Monday to Friday
- 9:00 a.m. – 5:00 p.m.
- One-hour lunch
- Based in Kingsville, Ontario
This is primarily an in-office position. Limited work-from-home flexibility may be available after onboarding, based on business needs and team coverage requirements.
Pay: $50,000.00 per year
Work Location: In person
