Splash and Dash Groomerie & Boutique is a fast-growing North American pet care brand with over 15 locations across the United States. The Burlington location is the second in Canada and offers a premium experience for dog owners through membership-based grooming and bathing services designed to keep dogs clean, healthy, and fresh year-round.
The Front Desk Associate will be the face of this shop, a person responsible for educating, informing and assisting customers while adhering closely to brand standards. Candidates should have the ability to exercise empathy when communicating with customers and are expected to promote our packages and membership benefits with clarity and excitement.
Engagements with these areas include, but are not limited to:
- Makes scheduling recommendations for appointments
- Assists with training
- Quality Assurance
- Works alongside Bathing Department Supervisor to keep an open line of communication
- Communicates potential salon safety hazards to management
- Makes management aware of any equipment damage or necessary repairs or replacement of equipment
- Gives feedback and recommendations
- Assists in performance reviews for salon staff
The Front Desk should also effectively and positively communicate with customers to accomplish the highest standards, productivity and safety. Ideal topics of knowledge include but are not limited to:
- Brand Advocate on or off the clock.
- Passion for ethical pet care and proper cleaning habits
- Safe dog handling techniques
- Basic grooming and salon terminology
Basic requirements:
- Ability to perform all tasks mentioned above
- Have 2+ years of Service based add-on sales experience
- Dependable, detail-oriented, and energetic.
- Must be able to perform in a fast-paced and team-oriented environment
- Comfortable interacting with and handling dogs every day
- Ability to lift 40 pounds
- Willing to work in a humid environment
- Willing to follow all safety procedures and company standards
- Ability to clean and don’t mind getting a bit wet
Job Types: Full-time, Part-time
Pay: $17.20-$22.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
- Paid time off
Work Location: In person
