Overview
We are seeking a dedicated and highly organized Client Services & Immigration Support Officer to join our team. This role involves providing exceptional client service, managing immigration-related documentation, and supporting project management activities. The ideal candidate will possess strong communication skills, bilingual proficiency in English and French, and extensive experience with various computer applications. This position offers an opportunity to work in a dynamic environment where organizational skills, attention to detail, and proactive problem-solving are essential.
Responsibilities
- Answer incoming telephone calls and respond to client inquiries in a professional and courteous manner.
- Respond to WhatsApp messages, emails, portal chats, and other client communications.
- Conduct initial client intake and gather basic information from prospective clients.
- Schedule consultations and manage consultant calendars.
- Follow up with prospective clients regarding consultations, retainers, and outstanding documents.
- Create and maintain client files within the firm's case management system.
- Request, organize, review, and track client documentation.
- Assist immigration consultants with application preparation and file management.
- Prepare draft forms, document checklists, and administrative correspondence for consultant review.
- Monitor file progress and follow up with clients regarding outstanding requirements.
- Maintain accurate records of client interactions and file activities.
- Assist with the preparation and submission of immigration applications under the supervision of a licensed consultant.
- Support consultants in managing deadlines and ensuring timely file progression.
- Assist with social media inquiries and lead management.
- Maintain confidentiality of all client and company information.
- Provide general administrative support to management and consulting staff as required.Serve as the primary point of contact for clients, addressing inquiries with professionalism and efficiency.
- Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to prepare reports, presentations, and correspondence.
- Oversee records management and filing systems to ensure easy retrieval of information.
- Coordinate project activities using project management tools such as Microsoft Project and SharePoint.
- Conduct analysis of client data and immigration records to support decision-making processes.
- Assist in procurement processes and manage databases related to client information and case files.
- Prepare written reports, summaries, and presentations demonstrating strong writing skills and organizational abilities.
- Support leadership in administrative tasks including scheduling, negotiation, and process improvement initiatives.
- Maintain excellent communication skills to liaise effectively with clients, government agencies, and internal teams.
Experience
- Proven experience in customer service or client support roles within an immigration or legal environment is preferred.
- Demonstrated administrative experience with proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Access, Outlook, SharePoint, and online communication tools..
- Bilingual fluency in English and French is highly desirable; strong communication skills in both languages are required.
- Strong analysis skills combined with excellent organizational and time management abilities.
- Strong customer service and communication skills.
- Excellent organizational and time management abilities.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong attention to detail.
- Experience in immigration, legal, customer service, or administrative work is considered an asset.
- Ability to maintain strict confidentiality and professionalism
Pay: $16.28-$17.00 per hour
Benefits:
Work Location: In person
