Reporting to the Box Office Manager, the Box Office Associate’s key responsibilities are to facilitate ticket pickup and otherwise assist patrons during performances, actively sell theatre tickets to new and renewing subscribers and single ticket buyers as well provide the highest level of customer service that Theatre Calgary patrons have come to expect.
Theatre Calgary is currently recruiting 3 hourly paid positions within the Box Office.
Anticipated start date: Sept 1, 2026
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DUTIES & RESPONSIBILITES:
As a key member of our performance-day team, you are the face of Theatre Calgary during our most exciting moments: showtime.
Patron Experience: Deliver world-class, professional service to every guest, ensuring a seamless and welcoming experience from arrival to curtain.
Ticketing & Sales: Masterfully handle transactions—including sales, exchanges, and inquiries—with high precision and a proactive sales mindset.
Performance Readiness: Manage high-volume queues and pre-show operations, ensuring the lobby environment remains organized, efficient, and stress-free.
Organizational Advocacy: Act as an informed brand ambassador, sharing your knowledge of our productions and mission to deepen patron engagement.
Operational Precision: Maintain database integrity and accurate records within our Tessitura CRM.
Showtime Reliability: Remain composed and solutions-oriented in a fast-paced environment, serving as the primary point of support for patrons during busy weekend hours.
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EXPERIENCE & QUALIFICATIONS:
Must haves:
Customer Service Excellence: Minimum of one (1) year of experience in a high-volume customer service role, with a proven ability to provide world-class care to discerning patrons.
Communication & Sales Proficiency: Exceptional oral and written communication skills. You are comfortable and persuasive in telephone sales, including both inbound inquiries and outbound engagement campaigns.
Professional Agility: The ability to work independently, manage multiple priorities simultaneously, and remain composed and decisive in a dynamic, fast-paced theatre environment.
Interpersonal Impact: An enthusiastic team player with strong interpersonal skills, capable of building rapport with a wide range of patrons and internal stakeholders.
Organizational Rigor: Highly organized with excellent follow-through, ensuring every detail of the patron experience is handled with accuracy and care.
Technical Literacy: Proficiency in the Microsoft Office suite.
Brand Alignment: A genuine knowledge of and passion for the work of Theatre Calgary, and the ability to act as an informed ambassador for our productions.
Nice to have:
Industry Expertise: Previous experience working in a professional theatre or box office setting.
Tessitura Proficiency: Familiarity with the Tessitura CRM environment; while not required, it is a significant advantage.
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WORKING CONDITIONS:
This position is a flexible, part-time shift-based position that will require day, evening and weekend work. The successful candidate must be available to work every Saturday and Sunday during performance weekends.
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REMUNERATION:
$17.00 per hour
This position is not eligible for any of Theatre Calgary extended benefits.
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ABOUT THEATRE CALGARY:
Theatre Calgary’s vision is to stand amongst the best theatres globally as a leader in innovative, impactful and diverse programming. Our mission is to stimulate, provoke and delight through ambitious programming created to ignite local, national and international engagement in a sustainable manner. Theatre Calgary reflects the communities, the country, and the world we live in with ambitious programming, passionate community engagement and extraordinary productions. For more than 50 years, we have focused our energy on providing our community with the highest level of classic and contemporary plays, featuring the best artists from Calgary and across the country.
Theatre Calgary encourages applications from our diverse community. Theatre Calgary is committed to equity, diversity, and inclusion. We recognize that increasing the diversity of our staff, on all levels, in integral to accomplishing this objective. We are creating policies, practices, and programs that work toward the goal of dismantling systemic racism. We welcome all applications from women and gender nonconforming people, people of color, indigenous peoples, people with disabilities, people of all sexual orientations, and all others who may contribute to the further diversification of Theatre Calgary.
In the spirit of reconciliation, Theatre Calgary acknowledges that we live, work and create on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta. They were the original occupants of this land and continue to be here to this day. Theatre Calgary is grateful to have the opportunity to present in this territory.
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Please submit your resume and cover letter to [email protected] with the subject line Box Office Associate. We thank all those expressing interest in the role but only those selected for interviews will be contacted.
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Closing Date for Applications: July 25, 2026
Job Type: Part-time
Pay: $17.00 per hour
Application question(s):
- This position offers flexible hours based on performance needs, meaning a set number of hours is not guaranteed. Does this work for your availability?
- Are you available evenings and weekends?
Experience:
- Tessitura: 1 year (preferred)
- Customer Service: 1 year (required)
Work Location: In person
