Job Overview
We are seeking a mature, self-directed, and hands-on Resident Manager for a well-maintained apartment building in the prestigious Queen’s Park neighborhood. This is a long-term, stable position ideal for a professional who takes "pride of ownership" in their work and enjoys maintaining a high-standard residential environment.
This is a critical role responsible for maintaining the building's high standards, ensuring tenant satisfaction, and managing daily operations. We are looking for a reliable individual who takes pride in property ownership and has a "service-first" attitude.
Key Responsibilities:
- Manage tenant inquiries and resolve issues promptly, ensuring high levels of customer satisfaction
- Oversee leasing processes, including property tours, lease signings, and renewals
- Maintain accurate records using property management software
- Coordinate maintenance requests and work with vendors to ensure timely repairs
- Handle administrative tasks such as data entry, filing, and updating resident information
- Conduct regular inspections of the property to ensure safety and cleanliness standards are met
- Manage rent collection and follow up on overdue accounts with professionalism and courtesy
- Develop and implement resident engagement programs to foster community relations
- Utilize sales skills to promote available units and lease agreements effectively
Qualifications
- Experience in residential property management, building maintenance, or a related field (3+ years preferred)
- Strong practical/maintenance skills and ability to handle day-to-day building issues
- Knowledge of the BC Residential Tenancy Act i
- Excellent interpersonal and communication skills. Ability to work independently and manage time effectively.
- Experience with Yardi or similar property management software is highly desirable
- Excellent customer service skills with a professional phone etiquette
- Knowledge of property management practices, including negotiation and customer relationship management
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Strong organizational skills with attention to detail
- Effective negotiation skills for lease agreements and vendor contracts
- Office experience combined with sales ability to attract prospective tenants is preferred
- Comfortable with a live-in role and on-site responsibilities
Compensation package
- Month Salary
- Rent Reduction for live-in position only etc.
Property & Lifestyle Standards:
- Smoke-Free Environment: To maintain air quality and safety for all residents, this is a strictly 100% smoke-free property (including the staff suite). This includes tobacco, cannabis, and vaping.
- Pet-Free Suite: Due to building-wide policies and the nature of the on-site responsibilities, the staff suite is a pet-free residence.
- Occupancy: This is a single-occupancy manager position as per the employment agreement.
We thank all applicants for their submissions; however, only those selected for an interview will be contacted.
Pay: $44,000.00-$50,000.00 per year
Benefits:
- Extended health care
- On-site parking
- Paid time off
Work Location: In person
