Job Summary
We are seeking a professional, customer-focused Service Advisor to join our powersports team. The ideal candidate will serve as the primary point of contact for customers requiring maintenance, repairs, and performance upgrades for ATVs, side-by-sides, snowmobiles, and other powersports vehicles. This role is responsible for delivering an exceptional customer experience from initial consultation through service completion. Strong communication skills, technical knowledge of powersports equipment, and a passion for the powersports lifestyle are essential. Previous dealership, powersports, or mechanical experience is highly desirable.
Duties
- Greet customers promptly and professionally, creating a welcoming dealership environment.
- Listen carefully to customer concerns and accurately document vehicle issues, repair requests, and maintenance needs.
- Provide clear explanations of recommended repairs, maintenance schedules, accessories, and performance upgrades.
- Recommend additional services, parts, accessories, or seasonal maintenance packages that benefit the customer’s vehicle and riding experience.
- Coordinate with technicians to prioritize and schedule repairs for timely turnaround during peak riding seasons.
- Communicate repair updates, timelines, and parts availability to customers throughout the service process.
- Handle cash, financing paperwork, and payment transactions accurately and efficiently.
- Maintain detailed service records, warranty information, and customer interactions within the dealership management system.
- Follow up with customers after service appointments to ensure satisfaction and encourage repeat business.
- Stay informed on current powersports products, manufacturer programs, and seasonal service requirements.
Requirements
- Previous experience in a powersports dealership, automotive dealership, or service environment preferred.
- Strong mechanical knowledge of ATVs, UTVs, snowmobiles, personal watercraft, or related equipment.
- Passion for powersports and understanding of rider/customer needs.
- Excellent customer service and relationship-building skills.
- Sales experience, particularly in upselling accessories, maintenance packages, or performance products, is an asset.
- Ability to multitask and remain organized in a fast-paced seasonal environment.
- Strong verbal and written communication skills with high attention to detail.
- Professional appearance and positive attitude with a commitment to customer satisfaction.
- Ability to accurately process payments and maintain organized service documentation.
- Valid driver’s license with the ability to move powersports units safely around the dealership preferred.
Why Join Us?
This is an exciting opportunity for someone passionate about the powersports industry to grow their career in a fast-paced, enthusiast-driven environment while delivering top-tier service to fellow riders and customers.
Pay: $22.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- RRSP match
Work Location: In person
