Grand River Personnel is a locally owned and operated staffing and recruitment agency that has proudly served the Kitchener-Waterloo Region since 1978.
We are currently seeking a Customer Service Specialist to join our busy office for the seasonal recruitment period.
This temporary, full-time vacancy is expected to run through approximately mid-December.
If you have a background in Reception, Recruitment, or Human Resources and enjoy working in a fast-paced, team-oriented environment, we’d like to hear from you!
Rate of Pay: $20.50/hr
Hours of Work: Day shift, Monday – Friday 30-40 hours per week.
What You’ll Do
- Welcome candidates and provide exceptional customer service by responding to inquiries in person, over the phone, and by email.
- Manage a busy multi-line phone system while ensuring calls and messages are handled efficiently.
- Support the recruitment process by screening applicants, scheduling interviews, conducting interviews, and making outbound recruiting calls.
- Respond promptly to staffing requests while building and maintaining professional relationships.
- Complete general administrative duties including data entry, filing, and maintaining accurate candidate records.
- Follow all company Health & Safety procedures, including WHMIS and WSIB requirements.
- Work collaboratively with the recruiting team, adapting quickly to changing priorities and providing support wherever needed throughout the day.
Job Requirements
- Previous experience in customer service, recruitment, human resources, or an administrative support role.
- Degree or diploma from a recognized College or University.
- Exceptional attention to detail with the ability to produce accurate work in a fast-paced environment.
- Strong multitasking skills with the ability to manage several responsibilities simultaneously while seamlessly pivoting between competing priorities.
- A true team player who is adaptable, dependable, and willing to jump in wherever needed to support the team and clients.
- Excellent verbal and written communication skills with a professional, customer-first approach.
- Outstanding organizational and time management skills with the ability to work under pressure and meet deadlines.
- High level of integrity, professionalism, and confidentiality.
- Intermediate to advanced computer skills, including Microsoft Office.
- Experience with WordPress, Canva, Meta Business Suite, and social media content creation is considered a strong asset.
Interested applicants are encouraged to forward an updated cover letter and resume to [email protected]
We thank all those who show interest, however, only those considered will be contacted.
Grand River Personnel is committed to promoting accessibility for Ontarians with disabilities and complying with the Accessibility for Ontarians with Disabilities Act, and makes accommodations available for applicants with disabilities in its recruitment processes. When an applicant for employment is chosen to participate in an assessment and/or the selection process, reasonable accommodations are available upon request in relation to the materials or processes to be used.
#INDGRP123
