Summary: Manager of Clinic Services is responsible for direct contribution of day to day tasks, supervision of on-site and virtual clinic service delivery. This position is for an existing vacancy.
Reports to: Sr Manager Operations, Managing Director
Location: GTA
Responsibilities:
Administrative
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Directly manage daily operations and staff of clinic on-site and virtually
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Collaborate with management and leaders in the organization
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Work closely with Project Management Office on project implementation, analytics and clinic efficiency
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Ensure compliance with Health and Safety procedures and practices
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Engage clinic staff, physicians, management, vendors and stakeholders to align with organizational priorities
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Establish, maintain, communicate and implement clinic and confidentiality policies
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Identify processes and methods to improve efficiency and service quality
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Continue to develop efficiency and productivity among all sites
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Manage and further develop utilization of electronic record and IT systems
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Assist and lead other relevant projects and duties
Human Resource
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Work with staff to establish smooth and productive operations at clinic sites
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Ensure effective staff recruitment, training and performance
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Maximize physician, specialist, pharmacy and other allied health service delivery
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Communicate and engage with physicians, providers, vendors and patients
Financials
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Work with accounting team to monitor operational efficiency and adhere to budgeted staff ratio and costs
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Identify and capture cost-saving opportunities in supplies and procurement process
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Coordinate with accounting to prompt and accurate account receivables
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Profit and loss responsibility for sites
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Provide management reports, insight and recommendations on a monthly basis
Clinic Enhancement
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Articulate operational challenges and develop effective strategies for continuous improvement
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Provide clinical guidance and support to ensure patient safety and privacy
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Ensure long-term operational and organizational sustainability at clinic sites
Qualifications:
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A minimum of 1 year management or team supervision experience - required
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Background in clinic operations – An Asset
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Excellent customer service and stakeholder engagement skills – An Asset
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Experience with EMR and primary health care setting – An Asset
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Valid driver’s license and access to reliable transportation – travel and driving required – to meet the needs of the business - Required
Why Enhanced Care might be right place for you:
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Nominated for 2012 York Regions' Character Organization Award
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Winner of 2015 OPA's Collaborative Services Award
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Ongoing career training and development
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