Job Title: Bilingual Collections Agent III
Duration: Aug. 10/26 to Aug. 9/27 (contract)
Hours: Mondy to Thursday 11am-9pm (Atlantic time) off Friday and Saturday 9-5 Atlantic time
Pay Rate: $23.00-$24.50/hour + 4% vacation pay
Locations: Monday-Thursday onsite and Saturdays remote – Saint John, New Brunswick.
The Bilingual Collections Agent is responsible for managing inbound and outbound customer calls to resolve outstanding balances while delivering professional, solution-focused service. This role supports business growth by strengthening customer relationships, identifying appropriate solutions, and ensuring accurate, compliant account handling.
Typical Day-to-Day Responsibilities
Customer Service
- Handle inbound calls and place outbound calls related to account collections
- Provide courteous, efficient, and professional service at all times
- Engage customers to understand their financial situation and collection needs
- Offer clear guidance, product knowledge, and appropriate solutions
- Resolve issues on the first contact whenever possible; escalate when required
- Identify cross-sell opportunities and refer customers to internal partners when applicable
Business & Shareholder Support
- Contribute to business growth through effective referrals and solution-based conversations
- Promote the bank’s full suite of products, services, and capabilities
- Follow all operating policies, procedures, and regulatory requirements
- Ensure timely, accurate completion of documentation and transactions
- Escalate non-standard or high-risk activities as required
- Support operational excellence and participate in process improvement initiatives
- Conduct due diligence to ensure accuracy of all customer activities
- Comply with the Bank Code of Conduct at all times
Requirements:
- Bilingual – French and English
- Great communication
- MS suite
- Attention to detail
- Customer service experience
- Previous Banking Experience is an asset
About Us
Kelly Services believes in relationships, not transactions. That’s why we’re committed to successfully matching job seekers with the best employers across Canada and around the world. We fill positions from entry level to management, on a temporary or permanent basis. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, we’ll work with you to understand your likes, dislikes, goals and ambitions, and present you with opportunities that meet your needs. See what we have to offer.
Kelly Services (Canada) Ltd., is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: $23.00-$24.50 per hour
Experience:
- Customer service: 1 year (preferred)
Language:
- English (preferred)
- French (preferred)
Work Location: Hybrid remote in Saint John, NB
