Broadridge Delivery & Governance
Toronto, ON
Hybrid
Toronto, ON
Role Mandate:
Seeking a Program Manager / Business Analyst – Broadridge Delivery & Governance to ensure clients interests are effectively represented and delivered across all Broadridge-led initiatives. This role will drive accountability, transparency, and execution across projects, changes, and defect remediation, while proactively managing risks, escalations, and stakeholder communication. Success in this role requires strong stakeholder management, and the ability to resolve operational challenges in a timely manner.
Role Responsibilities Include (but are not limited to):· Act as the primary owner ensuring client priorities, requirements, and timelines are clearly represented, understood, and delivered by Broadridge.Strengthen Vendor Governance & Accountability· Proactively manage and escalate Broadridge service delivery issues, ensuring timely resolution and preventing recurrence.· Hold the vendor accountable to committed deliverables, milestones, and SLAs.
Drive Program Oversight & Execution· Oversee delivery of Broadridge-related projects, enhancements, and defect fixes.· Ensure committed dates are met and risks/issues are actively managed with clear mitigation plans.· Monitor execution health and intervene early to address slippage or misalignment.
Centralized Tracking & Reporting· Maintain a consolidated view of client-related Broadridge initiatives, including projects, changes, and production issues.· Provide clear, concise, and regular status reporting to leadership, highlighting risks, delays, and required decisions.
Escalation & Incident Management· Identify, manage, and escalate issues effectively across both client and Broadridge leadership.· Drive resolution of critical blockers impacting delivery timelines or business outcomes.· Work with Broadridge to identify and analyze malfunctions, system workflow, and troubleshoots issues raised by business.· Fulfils KMPG audit requests for incident management
Act as Broadridge Bridge· Serve as the key liaison between internal stakeholders and Broadridge SMEs.· Ensure clear, consistent communication and alignment across all parties.· Works independently on a range of complex tasks, which may include unique situations.
Pay: $60.00-$70.00 per hour
Work Location: Hybrid remote in Toronto, ON (Toronto District)
