Employer: StayWell INC
Position: Front Store Manager
NOC: 60020 – Retail and wholesale trade managers, TEER 0
Employment Duration: 2 years
Terms of Employment: Permanent Full-Time, 8.0 hrs/day, 40 hrs/week
Work Location: StayWell INC, 159 Carrington Plz #190, Calgary, AB T3P 1Y3
Language: English
Benefits: 10 days & 4% paid vacation/PTO, Eligible for extended Medical Insurance (e.g. prescription drugs, paramedical services, medical services and equipment). Eligible for discretionary bonuses and an increase in salary in accordance with company policy.
Salary: $95,992.50/yr ($46.15/hr) - (Based on a 40-hour work week) – Calgary Region
Contact Email: [email protected]
Company Website:
Please note: This position is being advertised to fill an existing vacancy within the organization.
Also note that we do not use artificial intelligence (AI) for the review of job applications.
StayWell INC is a full-service community pharmacy and healthcare provider that offers prescription services, medication management, compounding, travel health consultations, diabetes education, mental health support, PrEP prescribing, homecare products, and medical supplies. Led by pharmacist Sandip Dave, a certified Diabetes Educator and prescribing pharmacist, StayWell INC emphasizes personalized patient care, accessible healthcare services, and collaborative support through its affiliated medical clinic and home care services. The pharmacy is focused on improving patient wellness through professional clinical guidance, convenient healthcare solutions, and direct access to specialized pharmacy services for individuals and families in Calgary and the surrounding area.
StayWell INC is a growing community pharmacy that provides a broad range of healthcare, wellness, and retail services to patients and customers. Due to the increasing volume and complexity of front-store operations, including the management of over-the-counter health products, wellness merchandise, customer service functions, inventory control, and retail staff supervision, the pharmacy requires a dedicated Front Store Manager to oversee and coordinate all non-dispensing retail operations. The Front Store Manager is responsible for overseeing all retail front-store operations of the pharmacy’s consumer health and retail section. The role focuses on over-the-counter (OTC) product management, staff supervision, scheduling, merchandising, inventory control, and customer service operations. The successful candidate will play a critical role in ensuring the efficient management of retail activities, maintaining high customer service standards, optimizing inventory and merchandising strategies, supporting business growth, and enabling pharmacists to focus on the delivery of professional pharmacy and clinical services. This position is essential to the continued operation and expansion of the pharmacy's retail and consumer health divisions.
Given Staywell Pharmacy's expanding retail operations, growing inventory of over-the-counter health products, home care supplies, wellness products, diabetes-related merchandise, travel health products, and medical equipment, the Front Store Manager will play a critical role in coordinating the pharmacy's retail operations and ensuring an exceptional customer experience. The position requires an individual who can effectively manage healthcare-related retail inventory, supervise front-store personnel, optimize merchandising strategies, and support the integration of retail services with the pharmacy's broader patient-care and wellness initiatives.
- Retail Operations Management: Plan, organize, and oversee daily operations of the front retail store area. Ensure efficient operation of the OTC health products, wellness items, and retail merchandise sections. Monitor store performance, including sales volume, product turnover, and operational efficiency. Implement store policies, procedures, and customer service standards. Maintain store cleanliness, safety, and proper retail presentation.
- OTC Department Management: Manage inventory, merchandising, and product placement of over-the-counter health products, including vitamins, supplements, personal care items, and general wellness products. Ensure accurate pricing, labelling, and shelf organization for OTC merchandise. Monitor product expiry dates and coordinate removal or replacement of outdated stock. Track OTC product sales trends and coordinate restocking with suppliers and distributors. Provide general product information to customers regarding OTC wellness products without providing medical or pharmaceutical advice.
- Staff Supervision and Scheduling: Recruit, train, and supervise front store staff, including sales associates and OTC department employees. Prepare and manage employee work schedules to ensure adequate staffing levels during store hours. Assign daily tasks and responsibilities to staff members. Monitor employee performance and provide coaching to maintain high customer service standards. Conduct staff meetings and training sessions related to store operations and retail procedures.
- Inventory and Supply Chain Management: Oversee inventory control for retail and OTC products. Coordinate purchasing and restocking of front-store merchandise. Maintain relationships with product suppliers and distributors. Conduct periodic stock audits and reconcile inventory discrepancies. Implement inventory tracking systems to reduce shortages and overstock situations.
- Sales and Merchandising: Develop strategies to increase sales of retail and OTC products. Implement promotional campaigns, seasonal product displays, and in-store marketing initiatives. Monitor customer purchasing trends and adjust product placement accordingly. Ensure effective merchandising standards across all retail sections of the store.
- Customer Service Management: Ensure high levels of customer satisfaction by maintaining strong service standards. Address customer inquiries and resolve service issues related to retail and OTC purchases. Train staff on customer interaction, product presentation, and service quality. Promote a welcoming and professional store environment.
- Financial and Administrative Responsibilities: Monitor store sales reports and analyze performance metrics. Assist with budgeting and cost control for front store operations. Manage retail cash handling procedures and oversee point-of-sale operations. Prepare operational reports for ownership or senior management.
- Regulatory and Operational Compliance: Ensure compliance with retail business regulations and store operational policies. Maintain proper documentation related to store operations, inventory management, and staff schedules. Coordinate with licensed pharmacists on general store operations as needed.
- A Master's degree in Management, Business Administration, Retail Management, Healthcare Administration, or a related field is required.
- Minimum one (1) year of experience in a pharmacy retail environment, healthcare retail setting, medical supply store, wellness retail operation, or similar customer-facing healthcare business is required.
- Demonstrated experience managing or supporting over-the-counter (OTC) product categories, including vitamins, supplements, personal care products, wellness products, home care products, and medical supplies.
- Experience overseeing retail inventory planning, product replenishment, merchandising, and supplier coordination in a pharmacy, healthcare, or wellness-focused retail environment.
- Experience supervising staff, preparing employee schedules, monitoring performance, and coordinating daily retail operations.
- Strong understanding of retail sales reporting, inventory control procedures, stock rotation practices, product expiry management, and customer service standards.
- Ability to analyze product sales trends, identify inventory requirements, and implement merchandising and promotional strategies to improve product turnover and customer engagement.
- Experience working collaboratively with healthcare professionals, pharmacists, clinic staff, or multidisciplinary teams in a healthcare-related environment is considered a strong asset.
- Knowledge of consumer health products, wellness merchandise, diabetes-related products, homecare equipment, mobility aids, travel health products, and other non-prescription healthcare products is preferred.
- Strong organizational and administrative skills, including the ability to maintain operational records, prepare reports, manage inventory documentation, and support regulatory compliance requirements.
- Excellent written and verbal communication skills in English, with the ability to provide professional customer service and effectively communicate with staff, suppliers, healthcare professionals, and customers.
- Demonstrated ability to maintain a professional, patient-focused, and customer-centered retail environment while supporting the operational objectives of a growing community pharmacy.
Pay: $95,992.50 per year
Benefits:
Work Location: In person
