Customer Service Representative, Wholesale Customer Centre, Victoria / Auxiliary / Victoria
G3 hourly rate; $29.9434 hourly
Do you have experience providing exceptional customer service?
If yes and you are looking for an empowering place to build your career, with opportunities to progress, then
consider starting an exciting career with one of BC's Top 100 Employers since 2009.
The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis and operates the retails brands BCLIQUOR and BC Cannabis Stores.
The LDB is committed to government's goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page.
The Customer Care Representative plays a key role in the execution and development of wholesale liquor processes and the LDB relationships with wholesale liquor customers. This individual will collaborate with customers to collect and analyze feedback, to then identify and execute the appropriate actions to support their business needs.
They will support process improvement initiatives that improve the wholesale liquor customer experience. The Customer Care Representative will work to coordinate wholesale liquor customer concern resolution.
The Customer Care Representative provides ongoing improvement recommendations to enhance the wholesale liquor customer's experience and develop plans for future customer needs. The Customer Care Representative is responsible for wholesale liquor customer's product knowledge, order, payment and returns management in a fast-paced office environment.
The Customer Care Representative is responsible for order fulfilment and inventory management. This requires warehouse related duties such as: lifting liquor cases up to 50 lbs. to varying heights, standing for extended periods of time, frequent bending and standing and the operation of a variety of mechanical and hand-operated warehouse equipment.
Applicants must meet the requirements as described below to be considered:
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A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
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Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Required: Must be minimum 19 years of age.
Education and Experience:
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Secondary (high) school diploma or equivalent certificate
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A minimum of 2 years of recent, related experience* in customer service with external customers.
Preference may be given to those candidates with the following:
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Degree or Diploma in Business Administration or related field.
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Experience in the beverage alcohol industry.
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Experience in a warehouse environment.
- Recent, related experience must have occurred in the last five (5) years
