Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. This is a vital role in our dealership, as you will be the main point of contact for customers seeking automotive repairs and maintenance. Duties: - Greet customers and assist them with scheduling appointments for automotive repairs and maintenance - Listen to customers' concerns and accurately document their vehicle's issues - Provide customers with detailed explanations of recommended repairs and associated costs - Upsell additional services or products that may benefit the customer's vehicle - Coordinate with the service technicians to ensure timely completion of repairs - Keep customers informed of the status of their vehicle throughout the repair process - Handle cash transactions and maintain accurate records of payments received - Address any customer complaints or issues in a professional and timely manner Qualifications: - Previous experience in a dealership or automotive service environment is preferred - Strong customer service skills with the ability to effectively communicate with customers - Basic mechanical knowledge to understand and explain vehicle repairs - Excellent organizational skills and attention to detail - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficient in cash handling procedures - Sales experience is a plus, as upselling is an important aspect of this role We offer competitive pay based on experience, along with benefits such as health insurance, retirement plans, and paid time off. If you are passionate about providing exceptional customer service and have a strong interest in the automotive industry, we encourage you to apply for the position of Service Advisor.
Job Type: Full-time
Flexible language requirement:
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Experience:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
