Established Residential Property Management Company in South Surrey, with 39 years of providing excellent customer service, is currently recruiting a full-time, in-office Client Services Agent to join our team.
The Client Services Agent is the first point of contact and frontline liaison for our organization. This role provides in-person and direct client service while acting as a professional link between clients and our team. The ideal candidate has excellent communication skills, proficient computer literacy, a proactive team approach, and a positive attitude.
Responsibilities consist of, but are not limited, to:
- Delivers exceptional client service managing multi-line switchboard and routing to correct department or personnel.
- Handles inquiries regarding our services via telephone, email, and other channels ensuring positive, retention-focused, and expert client services.
- Welcomes clients and creates professional front desk experience.
- Receives, sorts, prepares mail and courier services.
- Performs data entry and document preparation.
- Maintains records and databases.
- Assists office departments in administrative duties including but not limited to contracts, inspections, and reports.
Qualifications and Experience:
- Proficient computer skills. Microsoft Word, Excel and Outlook.
- Typing speed of 50 words/minute.
- Experience: Administrative Assistant: 2 years (required).
- Fluent in English. Excellent communication skills with the ability to actively listen, solve problems, de-escalate, and build rapport with a wide variety of people.
- Effective time management skills, ability to multi-task, and prioritize.
- Thrives in team-oriented and holistic task environment.
- Ability to work independently with confidence, and a positive attitude.
Hours: Full-time, in-office 9AM-4:30PM M-F
Compensation Package: $48,000/annum, up to $800/annum for wellness, annual bonus
Pay: $48,000.00 per year
Benefits:
- On-site parking
- Wellness program
Application question(s):
- Are you legally eligible to work in Canada?
Experience:
- Administrative Assistant: 2 years (required)
Work Location: In person
