This position supports two brands located on the same property.( Super 8 Kelowna and La Quinta Inn & Suites Kelowna). The successful candidate must be able to work shifts for either hotel as scheduled. Both hotels share the same parking lot and operate under a single on-site management team.
- Welcome guests in a friendly, prompt and professional manner
- Assist with daily accounting and documentation related front desk operations with focus on delivering an excellent guest experience
- Reconcile the days transactions
- Check guests in/out, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Answer, record and process all guest calls, messages, requests, questions and concerns
- Support the guest services team and provide a high level of service
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Routinely book guest reservations for individuals and/or groups
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service delivery
- Perform other duties as assigned including guest room tours, cleaning tasks, concierge services, special guest requests, some office duties etc.
- Must be able to work in an efficient and timely manner.
- This position requires the ability to perform light physical tasks as part of daily duties ( e.g. light cleaning of the lobby, restocking supplies, restarting another cycle of the laundry machine)
Qualifications and Requirements
- High school diploma/Secondary qualification or equivalent
- One-year front desk/guest service experience strongly preferred
- Must speak fluent English
- Ability to work night shifts (11:00pm - 7:00am)
- Must be able to work in an efficient and timely manner, computer skill, great attitude, ability to learn and work without supervision.
Other:
- Strong communication skills are essential when interacting with guests and employees
- Hotels are 7 days a week. The ability to work a flexible scheduling including nights, weekends, and/or holidays
Job Types: Full-time, Part-time
Pay: $19.00-$22.00 per hour
Work Location: In person
