Ste. Anne’s Spa
2:30 pm to 11:00 pm
Dining Room Server Job Description
Mission: To bring the power of healing through human touch to the world
Goal: To provide every guest with an absolutely incredible and unforgettable experience
Values: R.E.S.P.E.C.T.
Purpose of this position:
To ensure the comfort of guests in the dining area and to ensure that food service is delivered efficiently, effectively and with a professional demeanor from the kitchen to the guests within the standards of service of a four-diamond resort.
Key Objective # 1 – To provide a high quality of service to the guests and rate Excellent on guest surveys
Ø Greeting – smile, introduce yourself and bring the water carafe and bread basket. Advise the guest of the specials
Ø Pre-Order – take the drink order and when returning to the table with the drinks take the food order
Ø Taking the Order – acknowledge the order by repeating it, ask and note allergies and circle them in red, remove the menus and place the order in the kitchen and call it
Ø During Service – at dinner time, bring the amuse before the appetizers, let the kitchen know when you are ready for your next course. After clearing plates from the table, make sure the table is ready for each course with the appropriate cutlery. Check in frequently to make sure that the guests have water and bread at all times
Ø place and remove all beverages from the right of the guest where the nature of the table allows you
Ø serve women and elderly guests first, followed by the person to the right of the host, serving the host last where relevant
Ø place and remove all food from the left side of the guest if the nature of the table allows you. If appropriate, the protein should be paced closest to the guest
Ø when delivering the food always offer freshly ground pepper. Go back to the table and ask how they are enjoying their meal. If there is a problem offer a fresh serving of food and let the supervisor know. If necessary keep your table apprised of what is going on with the food
Ø Desserts – before offering desserts, clear the table of all dirty dishes, side plates and bread basket. Offer coffee and/or tea with the desserts
Ø Farewell – express an appropriate farewell as the guest leaves – good evening, good day, or enjoy your morning
Ø After – clear and reset the table
Features and Benefits at Ste. Anne’s
Ste. Anne’s mission is to bring the power of healing, through human touch, to the world. The vision: To Nurture the Human Spirit with good food, personal care, spa treatments and an amazing environment. The Values: R.E.S.P.E.C.T. Recognize & Enthusiastically Support People to Encourage Compassion and Tolerance. The Goal: To provide every guest with an absolutely incredible and unforgettable experience. These are all to keep true to the Prophecy: I have chosen this beautiful garden, where I will send many people to be healed. Taken from a prophecy about Ste. Anne’s by, Jay Rawlings
Aside from enjoying the beautiful environment in the Northumberland hills overlooking Lake Ontario, you can work with a group of healing professionals who embrace lifelong learning and growth.
The culture is a healing caring and nurturing environment with strong spirit of social justice. Employees are welcome are provided with a discount on services, accommodations and products.
Wages are evaluated by department with the marketplace regularly to ensure we have competitive compensation packages that allow the staff to live comfortable rewarding lives. We also offer a Compassionate Assistance Plan which is designed to provide meaningful and timely help to those within the Ste. Anne’s family who are enduring an emergency or hardship. We do not want to see our staff in a tough financial situation for any reason.
Ste. Anne’s has been around for 30 years but is still in a growth mode, recently launching its all natural product line and opening a gluten free bakery onsite. Plans for growth and expansion are always being considered, meaning opportunities for advancement are available. All full time employees are entitled to benefits including, drugs, medical, paramedical, dental and vision.
A summary of benefits available to Ste. Anne’s Employees
- Life and Dependent Life Insurance
- Accidental Death and Dismemberment
- Out of Country
- Drug Coverage
- Health Benefits
- Extended Health (Paramedical), Massage, Shiatsu, Accupuncture, Naturopathic, Chiropractic, Physiotherapy, and more
- Medical Cannabis funding
- Vision
- Dental
- Use of onsite Gym
- Service discounts – 20% Product discounts – 20%
Job Types: Full-time, Permanent
Job Type: Full-time
Salary: $19.05-$22.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Profit sharing
- Store discount
- Vision care
- Wellness program
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Evening shift
Supplemental pay types:
Licence/Certification:
- Canadian Citizenship or Valid Canadian Work Permit (required)
Work Location: In person
