Job Summary
We are seeking a detail-oriented and reliable Customer Service Coordinator to support our daily customer service and order-related operations. The ideal candidate should have strong phone communication skills, excellent attention to detail, and a customer-focused attitude. This role involves assisting customers, processing orders, following up on shipments, and helping maintain smooth day-to-day operations.
Duties
- Answer customer phone calls and respond to customer inquiries professionally
- Assist with order processing and order-related updates
- Follow up on shipments, delayed orders, returns, and warranty intake
- Perform accurate data entry and maintain up-to-date customer and order records
- Communicate clearly with customers and internal team members
- Help resolve customer concerns or escalate cases when needed
- Keep clear notes on customer interactions and order issues
- Support the office with general administrative tasks as required
Experience
- Previous customer service, order processing, or administrative experience is preferred
- Excellent phone communication skills are required
- Strong data entry skills with attention to detail
- Good written communication skills
- Strong organizational skills and ability to manage multiple tasks
- Comfortable using computers, email, and online systems
- Friendly, professional, and customer-focused attitude
Schedule: Monday to Friday, 8:30 AM–4:30 PM
Hours: 35 paid hours per week, includes 1-hour unpaid break
Pay: $20–$25/hour based on experience
Join our team and contribute to a professional, organized, and customer-focused work environment.
Job Types: Part-time, Permanent
Pay: $20.00-$25.00 per hour
Benefits:
- Casual dress
- Company events
- On-site parking
Flexible language requirement:
Experience:
- Microsoft Office: 1 year (required)
- Customer service: 1 year (required)
- Organizational skills: 1 year (required)
- Administrative : 1 year (required)
Language:
Work Location: In person
