Brand Statement:
Rev Up Your Career at Universal Ford Lincoln in Calgary, Alberta!
Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Universal Ford Lincoln embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.
At Universal Ford Lincoln, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.
Start your engine - your next great opportunity begins here!
As part of the Kaizen Automotive Group, Universal Ford Lincoln is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. Full‑Time employees enjoy a robust benefits package, including:
Competitive Compensation- Dental & Extended Health Coverage
- Company Pension
- Paid Time Off
- Life & Disability Insurance
- Employee & Family Assistance Programs
- Vehicle Purchase & Service Discounts
- Paid Professional Development
- Company‑Wide Appreciation Events
- And SO MUCH MORE!
Overview:
Position Summary
The Service Dispatcher is responsible for managing and coordinating the flow of repair work within the dealership’s Service Department. This role assigns work to technicians based on skill level, workload, and shop capacity while ensuring efficient workflow and timely vehicle repairs. The Service Dispatcher works closely with Service Advisors, Technicians, Parts personnel, and Service Management to support productivity, quality, and customer satisfaction. The ideal candidate is organized, proactive, and skilled at balancing multiple priorities in a fast-paced OEM dealership environment.
Responsibilities and Qualifications:
Key Responsibilities
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Assign work orders to technicians based on skill set, availability, and shop loading requirements.
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Monitor shop workflow to ensure repairs are completed efficiently and on schedule.
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Coordinate with Service Advisors to understand repair priorities, customer timelines, and special requests.
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Communicate with Technicians regarding job assignments, repair concerns, and parts availability.
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Review repair order details to ensure accuracy, proper dispatching, and compliance with OEM guidelines.
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Track and manage work in progress (WIP), ensuring timely updates and follow-through on outstanding jobs.
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Collaborate with Parts personnel to verify parts status and minimize delays on assigned work.
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Identify workflow bottlenecks and adjust technician assignments as needed to maintain productivity.
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Support the Service Manager by reporting on shop efficiency, technician utilization, and workload distribution.
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Ensure all shop safety and OEM repair procedures are followed.
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Assist with vehicle movement within the service area when necessary.
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All other dutties as assigned by leadership.
Qualifications
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Experience in an automotive dealership or service environment required; dispatcher or shop lead experience is an asset.
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Strong understanding of service operations, technician skill sets, and repair processes.
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Excellent organizational and time management skills with the ability to multitask.
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Strong communication skills and the ability to interact effectively with Service Advisors, Technicians, and management.
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Proficiency with dealership management systems (DMS) and OEM service tools preferred.
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Ability to remain calm and effective in a fast-paced, deadline-driven environment.
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Detail oriented with strong problem-solving abilities.
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Ability to move and park vehicles safely in the service area.
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Familiarity with OEM repair procedures and warranty processes is an asset.
INDCNP
Posted Salary Range: CAD $50,000.00 - CAD $60,000.00 /Yr.
