The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32,000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business!
At the Sheraton Vancouver Airport Hotel, we take pride in fostering an environment where learning and development is a lifestyle. Apply today and embark on a rewarding career path!
Responsibilities
- Delivers warm and connected guest services
- Handles guest inquiries, manage reservations and check-ins
- Monitors guest responses and mobile check-ins using GXP platform
- Promotes the Marriott Bonvoy program and enrollment goals
- Takes ownership of guest complaints, finding creative ways to resolve problems with the guest
- Runs all night audit reports and reports any discrepancies to the managers
- Maintains a balanced float assigned by the hotel and balances all transactions at the end of each shift
- Coordinates housekeeping, security, and service needs
- Follows all cash-handling procedures with urgency and integrity
- Tracks room revenues, occupancy percentages, and other front office statistics
- Prepares a summary of cash, check, and credit card activities
- Performs other tasks assigned by management
Requirements
- Must have flexible availability to work overnight shifts from Monday to Sunday including weekends and public holidays. Hours may vary based on business requirements.
- Is a friendly, energetic person who prides themselves on creating memorable guest experiences through warm & genuine service
- Takes initiative to find creative ways to respond to guest requests
- Understands that success lies in working together and enjoys being part of a team
- Gets excited by an energetic, fast-paced environment
- Speaks fluent English. Additional languages to connect with international guests is an asset
- Is excited to belong to a team of caring, warm, energetic Team Members
- Previous front office or customer service experience required, hotel experience strongly preferred
- Proficiency with computers with experience in using Microsoft Excel, hotel PMS systems, and email
- Previous experience with property management systems and Micros F&B System a definite asset
- Able to work independently overnight, take initiative, self-starter
- Able to Supervise the Night Audit team on occasion
- Able to communicate effectively with guests and team members
- Strong guest service skills are essential
- Strong problem solving skills
- Strong organizational skills and able to handle a large volume of phone calls and guest arrivals
- Desire to work in a team based environment
The Sheraton Vancouver Airport Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.
Job Types: Full-time, Permanent
Pay: Up to $28.31 per hour
Benefits:
- Company pension
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Ability to commute/relocate:
- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)
Work Location: In person
