- Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures.
- Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Books guest reservations or coordinates with reservation
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
- Issues, controls and releases guest safe-deposit
- Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Preferred
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Team Player: Works well as a member of a group
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Dedicated: Devoted to a task or purpose with loyalty or integrity
Preferred
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Self-Starter: Inspired to perform without outside help
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Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
