Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.
We build communities, let us build your career
Why choose Westlake Pipe & Fittings?
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Benefits Day 1!
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Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.
- Quarterly Bonus Programs
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Annual Incentive bonus
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Fitness Reimbursement Program: The Company will reimburse up to 50%.
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Tuition Reimbursement Program
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Employee Assistance Program
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Vacation
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Scholarship Program
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Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)
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Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.
Position Summary:
The Inside Sales / Customer Service Representative is responsible for managing the complete customer order lifecycle, from order entry through delivery. This role serves as the primary point of contact for customers and works closely with Sales, Planning, Production, Shipping, Logistics, and other internal teams to ensure orders are processed accurately and delivered on time.
The successful candidate will provide exceptional customer service, proactively communicate order status updates, resolve customer inquiries, and build strong customer relationships while supporting business growth and operational excellence.
Duties and Responsibilities:
Accurately enter and manage customer orders in SAP, ensuring correct pricing, product selection, quantities, customer information, delivery requirements, and special instructions.
Respond promptly to customer inquiries regarding order status, product availability, shipment tracking, delivery issues, shortages, overages, returns, and quality concerns.
Collaborate with Planning, Manufacturing, Shipping, Logistics, and Sales teams to ensure timely and accurate order fulfillment.
Process customer returns, credits, debit memos, and invoice adjustments accurately and in a timely manner.
Maintain customer records, pricing information, delivery instructions, and other master data within SAP.
Education and Certifications:
Post-secondary education in Business, Supply Chain, Operations, or a related field is considered an asset.
Proficiency in Microsoft Office applications, including Outlook, Excel, Teams, and Word.
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.
