What We Do:
As one of the fastest growing insolvency firms in Canada, Bromwich+Smith’s goal is to help an ever-greater number of Canadians find relief from debt. We love to work here because we love to help people. We are a professional organization with a purpose to alleviate the challenges of debt for Canadians. Importantly, we are not a collection agency, nor do we lend money to people; we work directly with clients and their creditors to solve client challenges.
What We Value:
At Bromwich+Smith, putting people first isn’t just an idea — it is embedded in our purpose and values and is central to our daily operations. This also means putting our employees first and supporting them. Our values include: People Come First, Committed in Heart and Mind, Succeed Together, Own It, Find a Better Way, and Do the Right Thing.
Job Title: Receptionist
Location: Downtown Calgary (in-office)
Reports To: [Insert Manager Title]
Employment Type: Full-Time
What You’ll Do
Summary
The Receptionist is the first point of contact for visitors, clients, and employees and plays an important role in creating a professional and welcoming office environment. This position manages incoming communications, coordinates front-desk activities, and provides administrative and operational support across the organization.
The ideal candidate is organized, approachable, dependable, and comfortable balancing reception responsibilities with a variety of office support tasks.
Key Accountabilities
Reception and Client Support
- Maintain a professional, organized, and welcoming reception area
- Greet visitors and clients promptly, professionally, and respectfully
- Manage visitor sign-in requirements and follow office security protocols
- Provide directions and assistance to clients and guests
- Answer and manage a multi-line telephone system
- Transfer calls and accurately record and distribute messages
- Monitor and respond to general reception email inboxes
- Maintain shared calendars and reception-related communications
- Coordinate meeting room bookings and ensure rooms are presentable and ready for use
- Support appointment confirmations and visitor flow throughout the office
Administrative Support
- Complete data entry and update internal records, tracking documents, and spreadsheets
- Create and format letters, memos, signs, and other business documents
- Receive, organize, and distribute incoming mail and deliveries
- Coordinate outgoing mail, courier deliveries, creditor packages, and other shipments
- Assist with employee onboarding by preparing workspace materials, identification cards, and welcome kits
- Support internal meetings by preparing agendas, printing materials, and organizing supplies
- Assist with coordinating team meetings and events, including ordering food and supplies
- Provide general administrative support to departments across the organization
- Complete additional administrative duties and special projects as assigned
Office Environment Support
- Help maintain clean, organized, and presentable shared office spaces, including kitchens and meeting rooms
- Monitor and restock kitchen, office, and supply cabinets while remaining budget-conscious
- Track office supply needs and coordinate purchasing
- Report maintenance concerns to building management and coordinate service requests with vendors
- Assist with recycling, shredding, and secure document disposal
- Monitor minor office equipment needs and arrange replacements when required
- Support office plant care and general upkeep
- Support workplace Health and Safety practices and office initiatives
Team and Operational Support
- Provide reliable reception coverage and assist colleagues when required
- Work with Human Resources, Finance, Information Technology, Client Care, Financial Solutions, Insolvency, and other departments to coordinate office support
- Resolve routine front-desk and office issues independently and escalate concerns when appropriate
- Participate in team meetings, workplace initiatives, and office events
- Identify opportunities to improve reception processes, supply tracking, shared resources, and office efficiency
- Maintain confidentiality when handling client, employee, and organizational information
Ideal Candidate Qualifications
Education
- High school diploma or equivalent is required
- Post-secondary education in Office Administration, Business Administration, Hospitality, or a related field is considered an asset
Experience
- Previous experience in reception, customer service, office administration, or a similar client-facing position
- Experience managing telephone systems, shared inboxes, calendars, couriers, and office supplies
- Experience working in a professional office environment is considered an asset
Functional Competencies
- Professional, friendly, and service-focused approach
- Strong verbal and written communication skills
- Excellent organizational and time-management abilities
- Ability to manage interruptions and competing priorities while remaining calm and professional
- Strong attention to detail and commitment to accuracy
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
- Ability to learn new systems, office technology, and administrative processes
- Sound judgment and the ability to resolve routine issues independently
- Dependable attendance, punctuality, and follow-through
- Ability to handle confidential and sensitive information professionally
- Collaborative mindset and willingness to support different departments
- Proactive approach to identifying office needs and improving everyday processes
Why Should You Apply?
You will be part of a growing and dynamic Insolvency firm.
We offer on-the-job training with opportunities for growth and professional development.
We offer a competitive base salary plus performance-based incentives.
We offer amazing health, dental, vision, and paramedical benefits, a generous Flexible Spending Account, and a company matching group savings program.
We have great time-off policies that include wellness days and paid vacation time.
To protect our people, brand, and assets, as part of our selection process, all candidates must clear a criminal background check.
B+S is an equal opportunity employer.
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and a better experience for our clients. Whatever your identity, we will give your application fair consideration.
