About Superpanel
Superpanel (superpanel.io) is bringing AI autonomous commerce to contact center services.
We're a rapidly growing, venture-backed startup with customers across North America and a deep belief in building simple, powerful tools that create measurable value from day one.
The Role
We're looking for an Applied AI Developer to join our small, fast-moving team. You'll work at the intersection of AI agent, customer experience, and software engineering — translating real customer needs into working AI-powered workflows across voice, SMS, and email. This is a high-ownership role where you'll shape how our agents communicate, think, and perform.
What You'll Do
- Understand customer requests and translate them into clear, actionable AI agent behaviors
- Communicate directly with external customers to gather requirements, deliver updates, and iterate on solutions
- Collaborate with internal teams (product, engineering, operations) to align on goals and execution
- Write integration scripts to connect AI agents with third-party tools, CRMs, APIs, and communication channels
- Design and tune AI prompts to guide natural, effective conversations across different contexts
- Test and QA AI agents across multiple channels — email, SMS, and phone calls — ensuring consistent and high-quality experiences
- Apply strong UX sensibility to craft conversation flows that feel intuitive and human
- Identify gaps in agent performance and continuously improve prompt logic, routing, and response quality
You Might Be a Fit If You
- Have a genuine curiosity for AI and conversational systems
- Are a strong communicator — equally comfortable talking to customers and collaborating with engineers
- Think carefully about user experience and what makes an interaction feel good
- Take initiative, move fast, and know when to ask for help
- Want to be a foundational team member at a fast-growing AI startup
Requirements
- Proficiency in JavaScript (required)
- Bachelor's degree in Engineering or a related field (required)
- Experience writing scripts, automations, or integrations
- Familiarity with AI/LLM prompting and prompt engineering
- Strong written communication skills in English
Bonus Points
- Experience with conversational AI platforms, chatbots, or voice agents
- Hands-on experience with Twilio, Gmail API, CRMs, or other third-party integrations
- Based in the Greater Toronto Area
Why Join Us?
- Impact: Work on real, unsolved problems with a direct line to customer value
- Growth: We're backed by top-tier investors and scaling fast — your role will grow with you
- Team: You'll work alongside a curious, driven, and humble founding team
- Flexibility: Remote-first
What We Offer
- Competitive salary
- Stock options
- Remote work
- More to come as we grow
Job Type: Full-time
Work Location: Remote
Pay: $58,623.92-$120,000.00 per year
Education:
- Bachelor's Degree (required)
Language:
Work Location: Remote
