At Niche Bakers we are passionate about baking and providing our customers the best products at an affordable price! We believe in using wholesome ingredients to create fantastic and tasty desserts, snacks and confectionery sweet goods. If you are as passionate and hard-working as we are, join our team!
We are looking for a responsible Customer Service Assistant to perform a variety of administrative and clerical tasks. Duties of the Customer Service Assistant include providing support to our managers and employees, assisting with order entry, planning, revisions and general administrative duties.
At Niche Bakers we are passionate about baking and providing our customers the best products at an affordable price! We believe in using wholesome ingredients to create fantastic and tasty desserts, snacks and confectionery sweet goods. If you are as passionate and hard-working as we are, join our team!
Why Niche Bakers?
- ·Competitive salary, health & dental benefits
- Company events & group lunches
- Casual dress code
- Free on-site parking
Responsibilities:
- Print daily orders received via email and EDI
- Review orders for correct pricing and quantities
- Order entry – enter orders into inventory management system (Fishbowl) and 3PL website
- Prepare paperwork for outbound shipments, packing slips, shipping labels, BOL’s & Customs documents
- Review production schedule for any potential short shipments
- Contact customers for order revisions
- Review packing slips after orders ship for errors
- Record lot codes for food safety tracking
- Prepare invoices in QuickBooks
- Submit invoices for payment through EDI
- Contact customers if short shipment and advise new replenishment date
- Inform A/R of any shortages and back up for deductions and credit notes
- Various filing and data entry
What do you bring?
- Prior Customer Service experience required (min. 2 years)
- Administrative diploma considered an asset from a Canadian accredited College or University
- Advanced level of proficiency in a variety of Microsoft applications (Word, Excel, PowerPoint)
- Strong English speaking and writing skills
- Attendance, diligence, punctuality and reliability
- Ability to adapt to a fast-paced environment, organizational skills, work well under pressure, meet tight deadlines
- Ability to multitask, with excellent
Working Conditions:
- Business Casual dress
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
This position is ideal for a data-driven professional who enjoys using manufacturing data to generate actionable insights that improve productivity, product quality, and operational performance in a food manufacturing environment.
Niche Bakers Corp. embraces diversity in the workplace and is committed to achieving employment equity. Our goal is to attract, develop and retain exceptionally talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We ensure that our recruitment practices are supportive of this commitment and do not infringe on any characteristics protected by law.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, Niche Bakers Corp. will provide accommodation throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
Job Type: Full-time
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Extended health care
- On-site parking
- Paid time off
Work Location: In person
