At Entrecôte Restaurant, we are passionate about delivering exceptional food, genuine hospitality, and memorable dining experiences. Inspired by the iconic French steak-frites tradition, we believe that outstanding service is just as important as outstanding food.
We are looking for an enthusiastic, hands-on, and inspiring Floor Manager to lead our front-of-house team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading by example, and is committed to creating an exceptional experience for every guest.
POSITION SUMMARY
The Floor Manager is responsible for leading the front-of-house team during service and ensuring the restaurant operates efficiently while delivering an exceptional guest experience. This role focuses on team leadership, operational excellence, guest satisfaction, and maintaining the highest standards of hospitality.
The Floor Manager reports directly to the General Manager and collaborates closely with the Bar Manager and Kitchen Manager to ensure seamless daily operations.
KEY RESPONSIBILITIES
Front-of-House Operations
- Lead all front-of-house operations during service.
- Ensure the restaurant is fully prepared before each shift.
- Conduct daily pre-shift meetings to review service expectations, menu updates, reservations, VIP guests, and daily objectives.
- Monitor the pace of service and ensure smooth coordination between the dining room, kitchen, and bar.
- Ensure company policies, procedures, and service standards are consistently followed.
- Maintain an organized, clean, and welcoming restaurant environment throughout every shift.
- Anticipate operational challenges and resolve them proactively.
Team Leadership
- Supervise servers, hosts, bartenders, runners, and support staff during service.
- Lead by example through professionalism, positivity, and exceptional hospitality.
- Coach, mentor, and motivate team members to perform at their best.
- Provide continuous feedback and on-the-floor training.
- Ensure staff maintain professional appearance, punctuality, and service standards.
- Foster a collaborative, respectful, and positive work environment.
- Communicate employee performance, development opportunities, and operational concerns to the General Manager.
Guest Experience
- Deliver exceptional hospitality and ensure every guest enjoys an outstanding dining experience.
- Visit tables regularly to engage with guests and ensure satisfaction.
- Handle guest concerns and complaints professionally, efficiently, and with empathy.
- Resolve service issues quickly while protecting the guest experience.
- Build relationships with regular guests and help create memorable experiences that encourage repeat visits.
Opening & Closing Responsibilities
- Complete all opening and closing procedures according to company standards.
- Ensure the dining room, service stations, and restaurant are fully prepared before opening.
- Complete end-of-day reports and communicate important operational updates to the management team.
- Secure the restaurant and ensure all closing procedures are completed accurately.
Communication & Coordination
- Maintain excellent communication between the front-of-house, kitchen, and bar teams.
- Ensure food and beverages are served accurately and efficiently.
- Communicate guest requests, dietary restrictions, and service priorities clearly to the kitchen and bar.
- Support collaboration between departments to deliver a seamless guest experience.
Quality & Standards
- Ensure every aspect of the guest experience reflects Entrecôte Restaurant's standards.
- Monitor cleanliness, organization, and presentation throughout the restaurant.
- Uphold food safety, workplace safety, and liquor service regulations.
- Continuously look for opportunities to improve service quality and operational efficiency.
QUALIFICATIONS
- Previous leadership experience in a high-volume restaurant.
- Strong leadership and team development skills.
- Excellent communication and interpersonal abilities.
- Passion for hospitality and guest service.
- Ability to remain calm and make sound decisions under pressure.
- Exceptional organizational and multitasking skills.
- Flexible availability, including evenings, weekends, and holidays.
- A proactive attitude with strong problem-solving abilities.
A successful Floor Manager:
- Creates an exceptional experience for every guest.
- Inspires, coaches, and supports the front-of-house team.
- Leads confidently during busy service while remaining calm and professional.
- Anticipates challenges and resolves issues before they impact guests.
- Maintains consistently high service standards.
- Builds strong relationships with guests and colleagues.
- Creates a positive, energetic, and accountable team culture.
- Takes ownership of every shift and ensures the restaurant operates at its highest standard.
If you're passionate about hospitality, thrive in a fast-paced environment, and enjoy leading teams to deliver unforgettable guest experiences, we'd love to welcome you to the Entrecôte Restaurant Team.
Pay: From $55,000.00 per year
Benefits:
Work Location: In person
