About Us:
ART Homes is an energetic, forward-thinking, and meticulous home builder operating within the industry since 2006. We’re members of the BILD Edmonton Metro, and a trusted residential home builder committed to quality craftsmanship and exceptional customer care. We’re dedicated to delivering an outstanding experience to our team members, homeowners and members of the communities we serve. You can find us in various developed communities in and around Edmonton, such as: Cambrian, Kinglet, Lakeview, Arbours of Keswick, Meadowview Leduc, Alces and more.
Position Overview:
The Warranty & Service Site Technician (full-time, permanent), reporting to Warranty Lead will be responsible for but not limited to responding to scheduled post-construction service requests from homeowners and ensuring an excellent customer service experience. The successful candidate will be inspecting and addressing homeowner warranty concerns and ensuring all work and services complies with Art Homes’ warranty policies and guidelines.
What We Offer
- Competitive Salary
- Comprehensive Health Benefits
- Paid Vacation Days
- Company Vehicle and Equipment (Phone, iPad)
- Family-oriented work environment
Key Responsibilities
- Respond to scheduled warranty service requests in a timely manner
- Effectively communicate with homeowners to explain findings, repairs and expectations throughout the service process
- Provide homeowners with guidance on proper maintenance and product performance as required
- Accurately perform all requested repairs and ensure high-quality craftsmanship
- Diligently document work orders, photos, notes and homeowner sign-offs
- Conduct inspections as required
- Spot recurring warranty issues and flag them for the team
- Determine warranty items in compliance with company warranty policies and guidelines
- Coordinate and communicate with office staff and trades scheduling and work order details
- Document and maintain all service visits in appropriate company databases and logs
- Maintain a clean and professional work environment at all times; and
- Follow all Company safety protocols and policies
- Other tasks and duties as assigned
Qualifications & Skills
- Minimum of two (2) years’ experience in residential construction, warranty, service or renovation experience, is required
- Valid Class 5 Driver’s License,_ is required_
- Demonstrated knowledge of basic trades including carpentry, drywall, painting and minor plumbing/electrical repairs
- Comfortable using technology to document work and communication
- Excellent and effective communication and customer service skills
- Good judgement, follow-through and personal accountability
- Ability to work independently with minimum direction
- Strong attention to detail and problem-solving abilities
- Valid driver’s licence and an acceptable drivers abstract
Apply Today:
- Click “Apply Now” to submit your resume, or email your application to [email protected].
Job Type: Full-time
Benefits:
- Extended health care
- On-site parking
Work Location: In person
