Job Title: AV Support Technician#1012364
Location: Toronto, ON (onsite)
Duration: 5 months contract (with possibility of extension/conversion)
Key Responsibilities
Conference Room AV Support & Sweeps
- Perform daily AV sweeps of all conference rooms to proactively catch and resolve issues before meetings start.
- Support and assist employees using conference room AV systems, both on-site and remote, including Google Meet, projectors, displays, and audio/video conferencing equipment.
- Troubleshoot and resolve G Meet hardware and software issues, including G Meet room kits, cameras, and in-room controllers.
- Support and maintain the Logitech Rally line of products (cameras, speakers, mics, and Rally Bar/Rally Bar Mini) across conference rooms.
- Support and troubleshoot Neat Bar Pro systems, including connectivity, audio/video quality, and firmware issues.
- Configure, monitor, and troubleshoot Logitech scheduling displays/room schedulers, ensuring rooms show accurate availability and booking status.
- Know and work with your points of escalation to continuously improve the end-user experience.
- Train employees on the proper use of conference room AV equipment.
- Respond to support escalations from the IT Helpdesk, both in person and via our ticketing system, and triage hardware stacks as needed.
- Manage inventory for AV and IT hardware and software, including tracking, ordering, and stocking of spares and consumables.
Conference Room Design, Install & Troubleshooting
- Install and configure new conference rooms from the ground up, including mounting displays and cameras, running and terminating cabling, and installing and provisioning room hardware.
- Configure, calibrate, and maintain conference room audio systems (DSPs, mixers, microphones, speakers) to ensure clear, consistent audio quality.
- Diagnose and resolve complex, end-to-end conference room issues spanning hardware, software, network, and scheduling systems.
- Document room configurations, signal flow diagrams, and equipment inventories for all supported spaces.
- Assist with cabling, rack builds, and low-voltage wiring for new or renovated conference rooms as needed.
Event Support (Secondary)
- Assist the events team with AV setup, breakdown, and on-site support for internal meetings and company events as needed.
- Provide backup support for live AV events (all-hands meetings, town halls, webinars) under the direction of the event lead.
- This role is not expected to lead or run event production — event support is an occasional, secondary responsibility
Documentation, Systems & Continuous Improvement
- Develop and maintain knowledge base articles and runbooks in Confluence for conference room AV systems, troubleshooting steps, and standard operating procedures.
- Monitor conference room AV system health using remote monitoring and management tools, applying firmware and software updates as needed.
- Coordinate with outside vendors and contractors for AV equipment procurement, repair, installation, and preventive maintenance.
- Stay current with emerging conference room AV and unified communications (UC)technology trends and recommend improvements to existing systems.
What We're Looking For
Requirements
- 3-5+years of experience in IT/AV support roles, with a focus on conference room and meeting-space AV support.
- Hands-on experience with the Logitech Rally line of products (cameras, speakers, mics, Rally Bar/Rally Bar Mini).
- Hands-on experience with Neat Bar Pro or similar all-in-one video bar systems.
- Experience configuring and troubleshooting Logitech scheduling displays/room schedulers.
- Strong, hands-on experience troubleshooting G Meet hardware and software in a conference room setting.
- Demonstrated ability to install and troubleshoot a conference room from the ground up — including mounting, cabling, configuration, and testing.
- A positive, service-oriented attitude with strong customer service instincts.
- Solid critical thinking and problem-solving skills, with the ability to stay calm and effective when troubleshooting live, in-use meeting rooms.
- Ability to lift and handle heavy equipment (50+lbs) as needed for installs and room builds.
- Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, and AV-over-IP fundamentals.
- Experience with administration of computer products using enterprise management tools.
- Knowledge and hands-on experience managing Windows laptops and desktops.
- Experience using and managing ticket-based enterprise workflow/ticketing systems.
- Familiarity with common AV signal types and connectors (HDMI, SDI, Dante, USB-C, AVoIP).
- Strong verbal and written communication skills, comfortable presenting information to end-users of all technical levels.
- Some experience supporting live events is a plus, but this is not a primary requirement for this role — event support here is limited to assisting, not leading.
Preferred Qualifications
- Preferred but not required AVIXA CTS (Certified Technology Specialist) certification, or actively working toward one.
- Experience with additional conferencing hardware ecosystems (Poly, Yealink, Crestron, or similar).
- Experience with control system programming/configuration (Crestron, Extron, or Q-SYS).
- Experience with audio DSP platforms (Q-SYS, Biamp, or Extron).
- Ability to read and interpret AV signal flow diagrams and schematics.
- Bachelor's degree in a related field, or equivalent combination of education, training, and hands-on experience.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
Dexian | Unlock trajectory changing opportunities
Unlock business potential with Dexian's comprehensive solutions. Discover staffing, talent development, and valuable resources. Explore now!
Pay: $47.00-$53.00 per hour
Work Location: In person
