Job Opportunity: 3PL Customer Service Representative
Location: Calgary, AB (Cold Storage Facility)
Position Type: Full-Time
Department: Operations
Reporting into: Operations Manager
About Us
Calgary Cold Storage has provided warehouse services in Western Canada since opening in 2006. With HACCP & CFIA Certification, our experienced and friendly staff have the ability to offer flexible services to diverse and changing customer needs. We are looking for a dynamic, detail-oriented, and proactive Customer Service Representative (CSR) to join our team.
The Role
As our 3PL Customer Service Representative, you will be the face and voice of our operations for our clients. You will be managing the full lifecycle of inventory, from the moment a purchase order is created to the final monthly invoice, while actively helping us grow our footprint in Western Canada.
Key Responsibilities
- Order Management: Accurately enter and process all inbound purchase orders (receiving) and outbound sales orders in our Warehouse Management System (WMS).
- Logistics Coordination: Work hand-in-hand with our logistics and transportation departments to schedule, coordinate, and dispatch shipments efficiently.
- Inventory Control: Ensure 100% inventory accuracy by supervising stock levels, investigating discrepancies, and participating in physical inventory stock counts within the cold storage environment.
- Financial Tracking & Billing: Meticulously record and track all billable accessorial actions (e.g., wrapping, picking, extra handling) and take ownership of the end-of-month invoicing process for each customer.
- Business Development: Actively identify and pursue new business opportunities, engaging with potential customers to showcase our cold storage and 3PL capabilities.
- Operational Flexibility: Handle other assigned duties as required to support the smooth operation of the facility.
What You Bring
- Experience: 2+ years of experience in warehousing, logistics and customer service role (3PL experience is a massive asset).
- Tech-Savvy: Strong proficiency with ERPs, and Microsoft Excel.
- An Eye for Detail: High accuracy in data entry and a skill set for spotting inventory discrepancies.
- Time Management: Ability to manage priorities with emails and phone calls.
- Resilience: Ability to work comfortably in a fast-paced warehouse office environment and occasionally step into cold storage areas for stock counts.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Monday to Friday, 8-4:30pm
- A supportive, energetic team culture.
- Opportunities for career advancement within a rapidly growing logistics network.
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Ability to commute/relocate:
- Calgary, AB T2C 5C2: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
