À propos d'Opal Hospitality
Opal Hospitality est une entreprise en pleine croissance spécialisée dans la propriété, le développement et la gestion d'hôtels partout au Canada et aux États-Unis. En tant que gestionnaires privilégiés de marques reconnues telles que Hilton, Marriott, Hyatt et Best Western, nous nous engageons à offrir une excellence opérationnelle, une expérience client exceptionnelle et une croissance durable.
Nous sommes à la recherche d'un(e) Directeur(trice) des opérations afin de superviser nos activités au Québec et de soutenir la croissance de notre portefeuille hôtelier.
Le bilinguisme est obligatoire. Les candidats doivent maîtriser le français et l'anglais, tant à l'oral qu'à l'écrit.
Responsabilités
- Superviser les opérations des hôtels sous votre responsabilité.
- Encadrer, accompagner et soutenir les directeurs généraux ainsi que les équipes de direction.
- Assurer le respect des normes et standards des marques Hilton, Marriott et autres enseignes.
- Optimiser les résultats financiers, la satisfaction de la clientèle et la performance opérationnelle.
- Analyser les budgets, prévisions, états financiers et indicateurs de performance.
- Identifier des occasions d'améliorer l'efficacité, la rentabilité et les opérations.
- Effectuer des visites régulières des établissements, des audits opérationnels et des évaluations de performance.
- Participer aux ouvertures, rénovations, conversions et projets spéciaux.
- Collaborer étroitement avec les équipes des finances, ventes et marketing, gestion des revenus, ressources humaines et développement.
- Promouvoir une culture de responsabilisation, de collaboration et d'amélioration continue.
Qualifications
- Maîtrise du français et de l'anglais, à l'oral comme à l'écrit.
- Minimum de 7 années d'expérience progressive en gestion des opérations hôtelières.
- Expérience avec des marques hôtelières reconnues à l'échelle internationale telles que Hilton, Marriott, Hyatt, IHG ou l'équivalent.
- Une expérience en gestion de plusieurs établissements constitue un atout.
- Excellente compréhension des finances hôtelières, de la budgétisation, des prévisions et des rapports de performance.
- Solides compétences en leadership, communication et résolution de problèmes.
- Disponibilité pour des déplacements à travers le Québec, au besoin.
Ce que nous offrons
- Salaire concurrentiel selon l'expérience.
- Programme de bonification.
- Régime complet d'avantages sociaux.
- Excellentes possibilités d'avancement au sein d'une entreprise en pleine croissance.
- Un environnement de travail collaboratif, dynamique et entrepreneurial.
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About Opal Hospitality
Opal Hospitality is a hotel ownership, development, and management company with a growing portfolio of branded and independent hotels across Canada and the United States. As preferred managers for leading global brands including Hilton, Marriott, Hyatt, and Best Western, we are committed to delivering exceptional guest experiences while driving strong operational and financial performance.
As we continue to expand, we're looking for an experienced Director of Operations to lead our Quebec portfolio and play a key role in supporting future growth.
The Role
The Director of Operations will oversee the operational performance of multiple hotels, working closely with General Managers and corporate leadership to ensure brand compliance, financial success, service excellence, and team development.
This role requires a strategic leader who understands branded hotel operations and can balance day-to-day operational support with long-term growth initiatives.
Responsibilities
- Oversee the performance of assigned hotels across the region.
- Provide leadership, coaching, and support to General Managers and hotel leadership teams.
- Ensure compliance with Hilton, Marriott, and other brand standards.
- Drive revenue growth, profitability, guest satisfaction, and operational efficiency.
- Analyze financial performance, budgets, forecasts, and key performance indicators.
- Develop and execute operational improvement plans.
- Lead property openings, transitions, renovations, and brand conversions when required.
- Conduct regular property visits, operational audits, and performance reviews.
- Partner with corporate teams including Sales & Marketing, Revenue Management, Finance, HR, and Development.
- Foster a culture of accountability, collaboration, and continuous improvement.
Qualifications
- Fluent in both English and French (spoken and written) is required.
- 7+ years of progressive hotel operations leadership experience.
- Multi-property leadership experience is considered a strong asset.
- Previous experience managing branded hotels such as Hilton, Marriott, Hyatt, IHG, or similar internationally recognized hotel brands is required.
- Strong understanding of hotel financials, forecasting, budgeting, and operational reporting.
- Proven ability to lead teams, develop talent, and drive performance.
- Excellent communication, leadership, and problem-solving skills.
- Willingness to travel within the region as needed.
What We're Looking For
We're looking for someone who is:
- A hands-on operational leader who enjoys being on property.
- Results-driven with a strong commercial mindset.
- Passionate about developing people and building high-performing teams.
- Comfortable working in a fast-paced, entrepreneurial environment.
- Experienced in maintaining the high standards expected by major international hotel brands.
Why Join Opal Hospitality?
- Join one of Canada's fastest-growing hospitality companies.
- Work with an expanding portfolio of premium hotel brands.
- Opportunity to make a meaningful impact on both existing and future developments.
- Collaborative and entrepreneurial culture.
- Competitive compensation package, bonus opportunity, and benefits.
If you're a bilingual hospitality leader with branded hotel experience and a passion for operational excellence, we'd love to hear from you.
Pay: $120,000.00-$140,000.00 per year
Application question(s):
- Which hotel brands have you worked with?
- Have you managed multiple hotel properties simultaneously?
Experience:
- hotel operations leadership: 7 years (required)
Work Location: In person
